Clerk III - Digestive Health Center

UIOWA•Iowa City, IA

1d•Onsite

About The Position

Under general supervision of the clinic supervisor, this role provides reception and scheduling coverage for the Internal Medicine and Surgery Departments within the Digestive Health Clinic. The position requires a high level of customer service and collaboration to ensure efficient delivery of care.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training equivalent to two years of full-time employment.
Medical terminology.
Public contact/customer service experience.

Nice To Haves

Demonstrated attention to detail.
Excellent organizational skills.
Experience working with Epic in an outpatient healthcare setting scheduling appointments.
Ability to maintain professionalism while handling difficult situations with patients and staff members.
Demonstrated ability to handle complex situations with minimal supervision.
Proficiency in computer software applications.

Responsibilities

Schedule and coordinate outpatient appointments and tests at various University of Iowa Healthcare locations, including in-person and over the telephone, utilizing the Epic system and following established scheduling guidelines.
Provide a high level of customer service to all internal and external customers, including patients, visitors, and clinical care teams.
Perform reception duties such as check-in, answering incoming telephone calls, and addressing questions and concerns from staff, patients, and visitors.
Assist with Epic in-basket messages, Outlook messages, patient scheduling and registration work queues, bumped clinics, and follow-up scheduling at the check-out desk.
Collaborate with peers and co-workers to enhance the delivery of care within the unit.
Assist with resolving scheduling issues by working directly with the supervisor.
Follow general policies and procedures in accordance with the regulations of the University of Iowa, College of Medicine, and the Department of Internal Medicine.
Perform other duties as assigned.
Demonstrate respect for all members of the University community and constructively bring forward workplace concerns.
Seek opportunities to enhance knowledge, skills, and abilities for current and future roles, contributing to the institution's mission and goals.
Represent the interests of the University and unit leadership in resource utilization to meet service and productivity demands, promoting process and quality improvement.