Administrative Asst

Integritus Healthcare•New Bedford, MA

23h

About The Position

The Administrative Assistant supports the Admission Director and Admissions Office, helping with referrals, admission packets, and welcoming new residents. The role may also provide coverage for admissions and support community events, grievance reduction, and survey activities. The position provides administrative and communication support to patients, families, caregivers, clinical staff, and other employees. Duties include answering and directing calls, triaging patient and family calls to clinical staff, maintaining confidentiality, preparing and filing records and documentation, updating tracking systems, and assisting with supplies, faxes, payroll, insurance verification, and invoices. Other duties may be assigned.

Requirements

Ability to communicate effectively with patients, families, caregivers, and staff.
Ability to maintain confidentiality of patient information.
Ability to complete reports and assignments accurately and in a timely manner.

Responsibilities

Support the Admission Director and assist the Admissions Office with referrals.
Complete admission packets and help welcome new residents.
Help plan and attend community events; provide admissions coverage as needed.
Help reduce grievances.
Communicate with patients, families, caregivers, and staff in person or by telephone.
Answer incoming calls, direct or refer callers to appropriate staff, take messages, and triage patient and family calls to clinical staff.
Maintain confidentiality of patient information.
Complete routine reports and new assignments accurately and on time.
Assist with taking referrals and communicating with the Referral and Admissions Team.
Enter data into appropriate tracking systems.
Help assemble medical records and other packets; file open and closed records and archive records as needed.
Assist with stocking incoming office and medical supplies, sending and receiving faxes, and monitoring faxes for staff.
Provide backup or assistance to other administrative staff when needed.
Track patient certifications and monitor RN recertification assessments.
Assist with admission, transfer, death, and discharge communication.
Track and order printed materials.
Assist with the survey process and data upload.
Prepare patient documentation as needed.
Assist with verification and documentation of patient insurance information.
Assist with processing payroll as needed.
Enter invoices from supply delivery vendors in Allscripts.
Perform other duties as assigned.