ADMINISTRATIVE ASST
About The Position
The Administrative Assistant supports the Admission Director and the Admissions Office by assisting with referrals, admission packets, resident welcomes, and admission-related communications. The role provides customer service to patients, families, caregivers, and staff, and helps with community events, grievances, and admissions coverage. It also provides backup to other administrative staff and completes routine assignments accurately and on time. Duties include answering and routing calls, triaging patient and family calls to clinical staff, maintaining patient confidentiality, entering data into tracking systems and Allscripts, preparing and filing medical records and other packets, and assisting with insurance verification, documentation, surveys, and record archiving. The position also tracks patient certifications and RN recertification assessments, monitors faxes, stocks and orders supplies and printed materials, assists with payroll processing, and enters invoices from supply delivery vendors. Other duties may be assigned.
Responsibilities
- Support the Admission Director.
- Provide customer-focused service.
- Complete admission packets and welcome new residents.
- Help plan and attend community events.
- Help cover admissions.
- Help reduce grievances.
- Communicate effectively with patients, families, caregivers, and staff in person or by telephone.
- Answer incoming calls and forward or refer them to the appropriate staff member, or take a message if that person is unavailable.
- Triage patient and family telephone calls to clinical staff.
- Maintain the confidentiality of patient information.
- Complete routine reports and new assignments accurately and in a timely manner.
- Assist with taking referrals and communicating with the Referral and Admissions Team.
- Assist with entering data into appropriate tracking systems.
- Assist with assembling medical records and other packets.
- Assist with filing open and closed medical records as needed.
- Assist with stocking incoming office and medical supplies as needed.
- Assist with sending, receiving, and monitoring faxes for staff.
- Provide backup or assistance to other administrative staff when needed.
- Track patient certifications and monitor RN recertification assessments.
- Assist the Admissions Office with referrals.
- Assist with admission, transfer, death, and discharge communications.
- Track and order printed materials.
- Assist with the survey process and data upload.
- Assist with preparing patient documentation as needed.
- Assist with verification and documentation of patient insurance information.
- Assist with archiving records as needed.
- Assist with processing payroll as needed.
- Enter invoices from supply delivery vendors in Allscripts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
