Administrative Associate - Columbus

RR Donnelley•Columbus, OH

11d•Hybrid

About The Position

The Administrative Associate provides administrative support to a site, office, and/or client. Duties may include expense, time, and invoice entry; calendar and phone management; opening client matters; customer service; document editing and transcription; data entry; and scheduling meetings, conference rooms, audiovisual services, hospitality, and travel. The role handles confidential company and client information, tracks administrative work, assesses and completes job requests, and communicates about deadlines and issues. It also involves meeting contracted deadlines, troubleshooting basic equipment problems, interacting with clients, prioritizing workflow, performing quality assurance, answering calls and emails, placing service calls, following company and client-site policies, and using equipment and supplies efficiently. This is a hybrid position with three days onsite, based in either Columbus, Ohio, or Wheeling, West Virginia. The schedule is Monday through Friday, 7 a.m. to 4 p.m. The posted pay range is $17.74 to $24.47 per hour. Depending on the role, total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
Skilled in Microsoft Office software, including Word, Excel, and PowerPoint, with strong keyboarding and typing skills.
Basic knowledge of the Microsoft Office suite and familiarity with other administrative support software.
Strong attention to detail, accuracy, and quality, with the ability to coordinate across a team and manage multiple projects simultaneously.
Excellent organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and highly confidential documents and information professionally and discreetly.
Ability to exercise good judgment and make decisions that conform to business needs and policy.
Good problem-solving skills and the ability to recognize when to escalate problems to a supervisor.
Ability to maintain professional composure when working with immediate deadlines.
Ability to work independently and collaboratively as part of a team.
Ability to work in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency in using equipment, technology, software, and hardware necessary for the job.
Self-motivated, positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

Administrative support experience in the legal or banking industry.

Responsibilities

Perform administrative support, including answering phone lines, providing customer service, editing or transcribing documents, entering expense, time, invoice, and other data, and arranging reservations and scheduling.
Safeguard confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and/or tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
Communicate job or deadline issues to team members, leads, supervisors, or clients.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronically.
Prioritize workflow and perform quality assurance on own work and the work of others.
Answer telephone calls and emails, and place service calls when needed.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.