Administrative Associate - Columbus

RR Donnelley•Columbus, OH

13d•$18 - $24•Hybrid

About The Position

The Administrative Associate provides administrative support to a site, office, and/or client. Duties may include expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. This is a hybrid position with three days onsite, available in Columbus, Ohio, or Wheeling, West Virginia. The schedule is Monday through Friday, 7 a.m. to 4 p.m. The role involves handling confidential company information, assessing and tracking job requests, ensuring quality and timely completion, communicating with team members and clients, troubleshooting basic equipment problems, prioritizing workflow, and following company and client-site policies. The position requires professional customer service, discretion, accuracy, and the ability to work independently and collaboratively in a fast-paced environment.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education or training may be considered in lieu of experience.
Skilled in Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills and basic Microsoft Office knowledge.
Familiarity with other software programs used for administrative support.
Strong attention to detail, accuracy, and quality, with the ability to coordinate across a team and manage multiple projects simultaneously.
Excellent organizational skills and ability to meet deadlines and complete projects on time.
Ability to handle sensitive or highly confidential documents and information professionally and discreetly.
Ability to exercise good judgment and make decisions that conform to business needs and policy.
Good problem-solving skills and understanding of when to escalate issues to a supervisor.
Ability to maintain professional composure when working with immediate deadlines.
Ability to work independently and collaboratively as part of a team in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency with the equipment, technology, software, and hardware needed to perform job functions.
Self-motivated with a positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

Provide administrative support, including answering phone lines, customer service, document editing or transcription, and data entry for expenses, time, invoices, and other items.
Create reservations and schedule meetings, conference rooms, audiovisual equipment, hospitality, travel, and concierge services.
Oversee confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
Communicate job or deadline issues to team members, leads, supervisors, or clients.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronic communication.
Prioritize workflow and perform quality assurance on own work and the work of others.
Answer telephone calls and emails and place service calls when needed.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer and partner discounts
Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.