Administrative Associate - Columbus

RR Donnelley•Columbus, OH

4d•Hybrid

About The Position

The Administrative Associate provides a variety of administrative support functions to a site, office, and/or client. Work may include expense reports, time entry, invoice entry, calendar and phone management, opening client matters, customer service, document editing or transcription, data entry, reservations and scheduling, job-request coordination, and quality assurance. The role handles confidential company and client information, tracks administrative work, troubleshoots basic equipment issues, communicates with clients and team members, and ensures work is completed accurately and on time. This is a hybrid position with three days onsite, based in either Columbus, Ohio, or Wheeling, West Virginia. The scheduled hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
Skilled in Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills.
Basic knowledge of the Microsoft Office suite and familiarity with other administrative support software programs.
Strong attention to detail, accuracy, and quality; ability to coordinate across a team and handle multiple projects simultaneously.
Excellent organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive or highly confidential documents and information professionally and discreetly.
Ability to exercise good judgment and make decisions that conform to business needs and policy.
Good problem-solving skills and an understanding of when to escalate issues to a supervisor.
Ability to maintain professional composure when working with immediate deadlines.
Ability to work independently and collaboratively as part of a team.
Ability to work in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency with the equipment, technology, software, and hardware needed to perform job functions.
Self-motivation and a positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

Provide administrative support, including answering phones, customer service, document editing or transcription, and data entry for expenses, time, invoices, and other items.
Create reservations and schedule meetings, conference rooms, audiovisual services, hospitality, travel, and concierge services.
Oversee confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure job tasks are completed throughout their lifecycle.
Communicate with team members, leads, supervisors, or clients about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronically.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone calls and emails, and place service calls when needed.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role