Administrative Associate - Columbus

RR Donnelley • Columbus, OH

5d • $18 - $24 • Hybrid

About The Position

The Administrative Associate provides administrative support to a site, office, and/or client. Duties may include expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. This is a hybrid position with three days onsite, based in either Columbus, Ohio, or Wheeling, West Virginia. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m.

Requirements

• High school diploma or equivalent education.
• At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
• Skill with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills; and basic knowledge of the Microsoft Office suite.
• Familiarity with other software programs used for administrative support.
• Strong attention to detail, accuracy, and quality; ability to coordinate across a team and manage multiple projects simultaneously.
• Excellent organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information professionally and discreetly.
• Ability to exercise good judgment and make decisions that conform to business needs and policy.
• Good problem-solving skills and the ability to recognize when to escalate a problem to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Proficiency with the equipment, technology, software, and hardware necessary to perform job functions.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

• Provide administrative support, including answering phone lines, customer service, editing and transcribing documents, data entry for expenses, time, invoices, and other records, and creating reservations or scheduling meetings, conference rooms, audiovisual equipment, hospitality, travel, and concierge services.
• Oversee confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
• Use appropriate logs and/or tracking software for administrative support work.
• Ensure job tickets are properly completed before beginning work.
• Assess job requests and ensure job tasks are completed throughout their lifecycle.
• Communicate job or deadline issues to team members, leads, supervisors, or clients.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Interact with clients by phone, video, or electronic communication.
• Prioritize workflow.
• Perform quality assurance on own work and the work of others.
• Answer telephone calls and emails, and place service calls when needed.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED