Administrative Associate V - Front Desk

St. Charles, MO•St Charles, MO

7d•Onsite

About The Position

The Administrative Associate V provides clerical and administrative support services to City Hall under the direction of the Billing and Collections Manager. The role handles front-desk and telephone coverage, welcomes visitors, manages correspondence and mail, maintains petty cash and a pooled vehicle log, assists with Billing and Collections activities, and notarizes documents. The position works in a typical office environment with no unusual requirements. Some travel between city facilities may be required.

Requirements

High school diploma or equivalent.
Proficient use of standard office software, including MS Word, Excel, and PowerPoint.
Ability to provide courteous and friendly customer service that anticipates stated or unstated needs and attempts to provide additional suggestions for assistance.

Responsibilities

Screen incoming City Hall phone calls, greet and direct visitors, and receive and relay correspondence.
Provide courteous and genuine customer service and respond to requests for information.
Transfer calls to the appropriate Department Director, other staff member, or outside party.
Receive City Hall mail and deliveries and sort them as appropriate.
Prepare outgoing mail.
Maintain a petty cash box.
Maintain the pooled vehicle log.
Assist with Billing and Collection activities as prescribed by the Billing and Collections Manager.
Notarize documents.