Administrative Associate V - Front Desk

City of St. Charles, MO•Saint Charles, MO

About The Position

The Administrative Associate V provides clerical and administrative support services to City Hall under the direction of the Billing and Collections Manager. The role is based in the Finance Department and provides front-desk and customer-service support. The office environment is typical, with no unusual requirements; some travel between city facilities may be required.

Requirements

High school diploma or equivalent.
Proficiency with standard office software, including MS Word, Excel, and PowerPoint.
Ability to provide courteous and friendly customer service that anticipates stated or unstated needs and attempts to provide additional suggestions for assistance.

Responsibilities

Screen incoming City Hall phone calls, greet and direct visitors, receive and relay correspondence, respond to information requests, and transfer calls to the appropriate department director, staff member, or outside party.
Provide courteous and genuine customer service, including anticipating individuals’ stated or unstated needs and offering additional suggestions for assistance.
Receive and sort City Hall mail and deliveries.
Prepare outgoing mail.
Maintain a petty cash box.
Maintain the pooled vehicle log.
Assist with Billing and Collection activities as prescribed by the Billing and Collections Manager.
Notarize documents.