Administrative Associate II - Rowan County

State of North Carolina•210 N Main Street Rowan, NC

1d•$31,200 - $51,249•Onsite

About The Position

The Administrative Associate II is assigned to the Judicial District 19A Office in Rowan County and provides clerical and administrative support to Chief Probation/Parole Officers and Probation/Parole Officers across one or more units, as well as the Judicial District Office when requested for operational needs. The position serves as a front line for offender and visitor interactions in an office setting, acknowledging arrivals, monitoring waiting areas, answering basic inquiries, and alerting appropriate officers or personnel. The role supports daily office operations by answering and directing incoming phone calls, responding to staff requests, maintaining records and reports, entering and retrieving information in OPUS, preparing and editing documents, recording meeting minutes, and maintaining schedules and calendars. It also includes inventory and supply activities, compiling and reconciling monthly reports, maintaining location and unit information, managing email correspondence, filing electronic and hard-copy documents, and processing incoming and outgoing mail. The supervisor may assign other duties as needed.

Requirements

High school diploma or GED and one year of administrative experience, or an equivalent combination of education and experience.
Applicants must complete the state application in full, including education history, work experience details, and applicable certificates and licenses.

Nice To Haves

Attention to detail.
Clear and concise verbal and written communication skills, including the ability to listen and respond appropriately.
Interpersonal skills to develop and maintain effective working relationships and support communication and teamwork.
Ability to use office equipment, software, and systems to meet business needs.
Planning and organizing skills to ensure work is completed efficiently.
Teamwork skills, including consideration for others' needs and contribution to team effectiveness.

Responsibilities

Acknowledge offenders and other visitors and alert the appropriate Probation/Parole Officer when offenders arrive.
Monitor offender waiting areas, answer basic inquiries, and direct visitors to appropriate personnel.
Answer incoming phone calls and direct or disseminate information to the appropriate person.
Act on staff directives and requests to support orderly operation of the unit and facility.
Enter and retrieve information in the OPUS system as needed.
Type and edit reports, forms, orders, and other documents, including judgments, expense vouchers, inventory orders, computer work tickets, and correspondence.
Record and transcribe meeting minutes.
Maintain and monitor staff monthly work schedules and calendars.
Conduct location equipment and supply inventories and order supplies upon notification from the district office.
Assist staff with updating and maintaining fact sheets.
Analyze, reconcile, and compile monthly reports within specified time frames, including unit statistical reports, mileage reports and logs, stamp logs, BEACON error reports, phone bills, and copy machine reports.
Organize and maintain pertinent location and unit information, including employee schedules and contact sheets, fact sheets, closed files, and location inventory.
Compose and respond to daily email correspondence.
File documents electronically and in hard copy.
Process incoming and outgoing mail through the U.S. Postal Service and courier.
Perform other duties as assigned by the supervisor.