Clinical Administrative Associate II

Partners In Care•Bend, OR

12h•Onsite

About The Position

The Clinical Administrative Associate II provides administrative, operational, and customer service support to individuals, departments, and organizational teams at Partners In Care. The position is the primary point of contact for incoming communications; coordinates administrative activities; maintains records and reports; supports staff and leadership; and assists with departmental operations and special projects. The role calls for strong communication, organization, customer service, and problem-solving skills to support the organization's efficiency and effectiveness. The role is based in Bend, Oregon, and is full-time at 40 hours per week, Monday through Friday. The work is primarily in a standard office environment, with travel between PIC locations, community partners, and other locations as required. The position has no supervisory responsibility.

Requirements

Excellent interpersonal, verbal, and written communication skills.
Strong customer service skills and ability to handle multiple requests and resolve routine issues.
Strong organizational, time-management, and problem-solving skills, including the ability to prioritize work and meet deadlines in a fast-paced environment.
Ability to work independently with minimal supervision and collaborate effectively with leadership, departments, and organizational teams.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams, and other business software.
Ability to accurately collect, maintain, organize, and distribute information and business documents while maintaining confidentiality.
Attention to detail and ability to coordinate meetings, schedules, training activities, projects, and workflow processes.
High school diploma or equivalent required.
Ability to pass background screening, drug screening, TB testing, and other employment requirements as applicable.
Current driver's license, automobile insurance, and reliable transportation may be required based on operational needs.
Ability to maintain professional working relationships, exercise sound judgment, and represent the organization professionally.
Ability to sit, stand, walk, bend, reach, and perform general office duties for extended periods.
Ability to wear appropriate personal protective equipment (PPE) as required.
Ability to function effectively in high-stress and crisis situations, manage multiple priorities, work as a team participant, and assess and respond to patient and loved-one needs in any setting.
Physical ability for occasional lifting or carrying of up to 20 pounds; keyboard operation; use of clear, audible speech and ability to hear normal speech; visual acuity; hand-eye coordination; and manual dexterity to operate a computer keyboard and basic office equipment.

Nice To Haves

Experience in administrative, clerical, customer service, scheduling, reception, or operational support functions.
Associate degree or additional administrative education.

Responsibilities

Serve as the primary point of contact for incoming communications, including telephone calls and inquiries.
Provide customer service and timely, accurate information through phone, email, and in-person interactions.
Coordinate administrative activities, meetings, schedules, training activities, projects, and workflow processes.
Maintain, organize, and distribute records, reports, schedules, departmental documentation, and other business information while maintaining confidentiality.
Support staff, leadership, departments, and organizational teams.
Assist with departmental operations and special projects.
Manage multiple requests and priorities, resolve routine issues, and meet deadlines.
Travel between PIC locations, community partners, and other locations as required.