Associate Clinical Administrative Coordinator

UnitedHealth Group•Baltimore, MD

3d•$16 - $29•Remote

About The Position

The Associate Clinical Administrative Coordinator is a primarily remote role serving Washington, D.C., Maryland, and Virginia. As part of the clinical support team, the coordinator supports customer satisfaction by making member and provider interactions informative, productive, and positive. The role includes live outreach to educate members about program benefits and services, as well as helping manage member cases. This is a full-time position with normal business hours of 8:00 a.m. to 5:00 p.m. EST and occasional overtime as business needs require. The role offers three weeks of virtual training from home, Monday through Friday, from 8:00 a.m. to 5:00 p.m. EST. Travel into the market may be required as needed, with domestic travel up to 25% of the time. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy, secure sensitive company documents, maintain a dedicated private work area, and live somewhere with an approved high-speed internet connection or existing high-speed service. The hourly pay range is $16–$29, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma or GED, or equivalent work experience.
Valid driver’s license.
Must be at least 18 years old.
At least 1 year of customer service experience analyzing and solving customer problems.
At least 1 year of experience in a telephonic customer service position, such as a call center.
Proficiency with Microsoft Word and Microsoft Excel, including the ability to create, edit, save, and send documents and spreadsheets.
Ability to travel domestically up to 25% of the time.
Ability to work full time during normal business hours of 8:00 a.m. to 5:00 p.m. EST, with flexibility for occasional overtime.
Reside within Washington, D.C., Maryland, or Virginia.
Ability to keep company-sensitive documents secure, if applicable.
Ability to establish a dedicated work area separate from other living areas that provides information privacy.
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Ability to work independently.
Strong time management skills.
Ability to type and talk at the same time and navigate multiple screens.
Must adhere to UnitedHealth Group’s Telecommuter Policy when working remotely.
Must pass a drug test before beginning employment.

Nice To Haves

Call center experience.
Knowledge of ICD-9 and CPT codes.
Clerical or administrative support background.
Experience working in a metric-driven work environment.
Experience working with Medicare and/or Medicaid services.
Experience working in the health care industry and with health care insurance.

Responsibilities

Manage intake of members or admission and discharge information following notification.
Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and providers.
Manage the referral process, including processing incoming and outgoing referrals and prior authorizations, intake, notification, and census roles.
Provide appropriate triage and care coordination notification cases for non-clinical assessment or intervention.
Resolve inquiries from members and providers in a high-volume customer service environment, handling phone interactions efficiently, productively, and thoroughly.
Conduct live outreach to educate members about program benefits and services and help manage member cases.