Administrative Assistant

Marriott Vacations Worldwide•Kaanapali, HI

About The Position

The Administrative Assistant enters and retrieves information in computer databases to update records, files, and reservations, and to answer guest inquiries. The role transmits information and documents by computer, mail, or fax; operates standard office equipment; and prepares correspondence and other documents using word-processing, spreadsheet, database, and presentation software. It also handles incoming and outgoing mail and maintains both electronic and paper filing systems, compiling, copying, sorting, and filing records of office activities and transactions. The position supports guest service and office operations by following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and communicating professionally with guests and coworkers. The role includes other reasonable duties as requested by supervisors.

Requirements

Attention to customer service.
Professional and pleasant personality.
Ability to communicate clearly and professionally and prepare and review written documents accurately and completely.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Enter and retrieve computer database information to update records, files, and reservations and answer guest inquiries.
Transmit information and documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.