Administrative Assistant

Integrated Services of Kalamazoo • Kalamazoo, MI

26d • Onsite

About The Position

The Administrative Assistant/Program Specialist primarily provides support for the agency. The role handles front desk duties, runs reports, obtains data, develops and maintains tracking mechanisms, and performs database and file administration for recordkeeping and information retrieval as directed. The position maintains the confidentiality of consumer and other information and uses a multi-line phone system to greet guests, manage calls, sort and distribute mail and faxes, and scan documents.

The employee is expected to support culturally competent, recovery-based practices; person-centered planning as a shared decision-making process in which individuals define their own life goals and develop a path toward them; and a trauma-informed culture that supports consumers’ recovery. The role is based in an office environment and may require travel throughout the Kalamazoo area and visits to community settings.

Requirements

• High school diploma or GED and three years of experience in an office or administrative assistant role; or a bachelor's degree in a Human Services field and one year of experience in an office or administrative assistant role.
• Ability to support the confidential nature of developmental disability, mental health, and substance abuse services.
• Excellent communication, interpersonal, and human relations skills.
• Advanced computer skills, including word processing, spreadsheets, database management, and email.
• Ability to perform essential job functions with or without reasonable accommodations.
• Ability to sit and stand for extended periods; lift up to 25 pounds; stoop, kneel, crouch, or bend; coordinate hand and/or eye-hand-foot movements; and hear and communicate verbally.

Nice To Haves

• Bilingual candidates are invited to apply.

Responsibilities

• Provide administrative support for the agency.
• Perform front desk duties, greet guests, and manage a multi-line telephone system.
• Run reports and obtain data collection.
• Develop and maintain tracking mechanisms.
• Administer databases and files for recordkeeping and information retrieval as directed.
• Maintain the confidentiality of consumer and other information.
• Sort and distribute mail and faxes, and scan documents.
• Actively support culturally competent, recovery-based practices, person-centered planning, and a trauma-informed culture.

Benefits

• 6.2% retirement match and pension plan
• 12 paid holidays
• Generous paid time off
• Opportunity to earn additional paid time off through participation in the wellness program
• Competitive compensation and benefits package
• Ongoing education for professional development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED