Administrative Assistant

Brookfield Properties•Honolulu, HI

25d•Onsite

About The Position

The Administrative Assistant provides general administrative support to the mall management team at Ala Moana Center. The role interacts with the public, merchants, tenants, in-house facilities technicians, third-party contractors, and others who service the mall and its merchants and tenants. The position supports daily mall operations, handles inquiries with a high level of customer service, prepares and coordinates administrative materials and activities, and collaborates with mall management and other departments.

Requirements

High school diploma or GED.
Two years of experience in an administrative support role.
Proficiency in Microsoft Office, including Outlook.
Strong organization and project orientation.
Excellent business writing and verbal communication skills.
Ability to learn quickly, work independently, and help others achieve results.
Core competencies: Nimble Learning, Collaborates, Drives Results, and Customer Focus.

Responsibilities

Support day-to-day mall management through file organization, fulfilling written requests, answering phones, greeting guests, word processing, distributing mail, and purchasing and replenishing supplies.
Serve as the initial point of contact for customer, vendor, merchant, and tenant inquiries, requests, and complaints while providing a high level of customer service.
Perform high-level administrative work, including creating spreadsheet tracker reports and organizing, scheduling, coordinating, compiling, and analyzing confidential business information.
Schedule meetings, conference calls, and appointments; coordinate food and handouts for meetings as needed.
Assist in implementing property activities and events.
Prepare, maintain, and distribute mass written communications to retailers as directed.
Support and collaborate with the Mall Management team and provide administrative support to other departments, including Accounting, Specialty Leasing, and Marketing, as needed.
Establish and maintain effective business relationships.
Direct or coordinate services such as repair and maintenance with in-house facilities technicians or third-party vendors.
Manage and collect current Certificates of Insurance for tenants and/or third-party vendors, as needed.
Provide mall management office support for localized computer software and hardware, as needed.
Perform other duties as assigned.

Benefits

Competitive compensation
Medical, dental, and vision coverage beginning day one
401(k) with company matching; vests on day one
Career development programs
Charitable donation matching
Generous paid time off, including vacation, personal holidays, and paid sick time
Paid volunteer hours
Paid parental leave
Family planning assistance, including IVF, surrogacy, and adoption options
Wellness and mental health resources
Pet insurance offering
Childcare assistance
Commuter benefits
Annual bonus eligibility of 4%