Administrative Assistant

Trean Corporation•Wayzata, MN

15d

About The Position

The Administrative Assistant serves as a first point of contact by answering incoming calls, directing callers to appropriate personnel, responding to customer inquiries, and providing helpful, positive service. The role also provides backup support for front desk reception and mail room operations as needed. The position is based in a professional office environment and routinely uses standard office equipment. It is full-time and includes benefits.

Requirements

Excellent analytical skills.
Strong verbal and written communication skills.
Strong organizational skills.
High school diploma or GED required.
One year of office experience.
The role may require occasional lifting of office supplies, packages, or equipment weighing up to 40 pounds.

Nice To Haves

Previous experience in a call center, receptionist, or mail room role is preferred.

Responsibilities

Answer incoming calls and respond to customer inquiries courteously and efficiently.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and escalate issues when necessary.
Document customer interactions in the company’s software system.
Meet performance metrics for call quality, resolution time, and customer satisfaction.
Stay informed about company updates and product changes.
Greet visitors and direct them to appropriate personnel or departments.
Maintain a clean and organized front desk area.
Assist with scheduling meetings and managing visitor logs.
Perform basic administrative tasks such as filing and data entry.
Receive, sort, and distribute incoming mail and packages.
Prepare outgoing mail and shipments according to company procedures.
Maintain accurate records of deliveries and shipments.
Coordinate with courier services and vendors as needed.
Ensure office supplies are stocked and organized.