Orlando Encore Administrative Assistant

Marriott Vacations Worldwide•Orlando, FL

About The Position

Provides organizational and administrative support to department(s) and team members. Enters and retrieves work-related information in computer databases to update records, files, reservations, and other information. Addresses inquiries from guests and associates by telephone and in person, and transmits information or documents using a computer, mail, or fax machine. Prepares letters, memos, and other documents with email, word processing, spreadsheet, database, or presentation software. Processes incoming and outgoing mail and creates and maintains computer- and paper-based filing and organization systems. Compiles, copies, sorts, and files records of departmental activities and business transactions. Follows company policies and procedures; maintains a clean and professional uniform and personal appearance; protects confidential information and company assets; and welcomes guests according to company standards. Anticipates and addresses guest service needs, communicates professionally, prepares and reviews written documents accurately, and answers telephones with appropriate etiquette. Develops positive working relationships, supports team goals, and listens and responds to others’ concerns. Complies with quality assurance expectations and standards, reports accidents, injuries, and unsafe work conditions to a manager, and completes safety training and certifications. The role requires standing, sitting, or walking for extended periods or an entire work shift and handling objects weighing up to 10 pounds without assistance. Performs other reasonable duties as requested by supervisors.

Requirements

Communicate with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Stand, sit, or walk for extended periods or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Complete required safety training and certifications.

Responsibilities

Provide organizational and administrative support to departments and team members.
Enter and retrieve work-related information in computer databases to update records, files, and reservations.
Address inquiries from guests and associates by telephone and in person.
Transmit information and documents using a computer, mail, or fax machine.
Prepare letters, memos, and other documents using email, word processing, spreadsheet, database, or presentation software.
Process incoming and outgoing mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of departmental activities and business transactions.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome guests according to company standards and anticipate and address their service needs.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to others’ concerns.
Comply with quality assurance expectations and standards.
Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
Perform other reasonable job duties as requested by supervisors.