Administrative Assistant

OSC•Saint Paul, MN

26d

About The Position

The Administrative Assistant serves as the first point of contact for customers, vendors, and visitors, greeting them professionally and directing them to the appropriate person. The role receives telephone calls, answers billing inquiries, routes calls, and takes messages. It also provides administrative support to business operations through projects and communications. The position supports front-desk, general administrative, and billing activities. Duties include handling mail, preparing management reports, entering data, typing correspondence, making copies, printing reports, ordering office supplies, maintaining informational and branch lists, communicating with company personnel, scanning documents for Finance, supporting ticket selection and billing for specified branches, submitting online invoices, reviewing monthly statements, and processing credit memos for returned products. OSC is an industrial distribution company serving customers’ gas, welding, and automation needs. It is based in Minnesota and has multiple locations serving businesses in Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa. The company describes its culture as focused on accountability, employee engagement, honesty, integrity, and customer and employee service. OSC states that it provides equal employment opportunity to applicants and employees.

Requirements

High school diploma or equivalency.
Previous receptionist or telephone operator experience.
Proficient computer skills, including Microsoft Word, Excel, and Outlook.
Effective oral and written communication skills.
Basic customer service experience.
Organization, good reasoning skills, high attention to detail, math aptitude, and time management skills.

Nice To Haves

Bookkeeping knowledge.

Responsibilities

Answer telephone calls, direct calls, take messages, and route callers to personnel.
Greet customers, vendors, and visitors professionally and direct them to the appropriate person.
Handle incoming and outgoing mail and route it to the appropriate department.
Prepare reports for management.
Enter data, type correspondence, make copies, print reports, and interact with customers and service accounts.
Place office supply orders.
Maintain informational and branch lists and company communications.
Scan documents for the Finance department.
Provide ticket selection and billing support for specified branch locations.
Submit online invoices to customers and review monthly statements.
Process credit memos for returned products.