Administrative Assistant

The Odom Corporation•Fairbanks, AK

6d•$21 - $22•Onsite

About The Position

Provides direct customer service and supports sales and delivery staff through timely and accurate order processing. The position is performed primarily in Fairbanks, Alaska, in a work environment with usually moderate noise. The employee may also be assigned other job-related duties by their supervisor, and reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent, or six months to one year of related experience and/or training in customer service and cash handling, or an equivalent combination of education and experience.
Adept with required computer applications, including Excel, Word, Outlook, and industry-specific systems; able to coordinate knowledge of proprietary systems with these programs to increase efficiency and productivity.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write business correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Accountability: ability to accept responsibility and account for actions.
Customer-oriented: ability to meet customer needs while following company procedures.
Organized: ability to follow a systematic method of performing tasks.
Problem-solving: ability to find solutions to or proactively deal with work-related problems.
Time management: ability to organize and complete work within given deadlines.

Responsibilities

Monitor orders and verify accuracy, communicating pricing errors.
Review orders and void and re-enter them as appropriate according to cut-off assignments.
Process sales orders and product purchase confirmations.
Combine orders when applicable.
Commit orders.
Input pricing adjustments as instructed and approved.
Process samples and donations.
Ensure orders are entered into the system for Transport Planning on schedule.
Support Sales staff with item look-ups, price adjustments, and inventory queries.
Support customers by completing orders, communicating issues, and researching invoices.
Support Operations staff by ensuring timely order delivery to the warehouse and processing “not on Truck” issues.
Track invoice receipt and ensure the return of all printed invoices.
Back up other administrative functions as needed.