Administrative Assistant - Full-Time

ICBD Holdings

10h

About The Position

The Administrative Assistant supports client reception, scheduling, general office operations, and clerical functions at ABA Centers of Puerto Rico in San Juan. The role helps families and staff stay informed about scheduling, coverage, cancellations, and requests for additional hours, while supporting continuity of care and day-to-day center operations. The position works closely with the Director of Operations and uses ABA Connect to maintain client schedules. Required availability is Monday through Friday, 9:00 AM to 5:00 PM, with potential Saturday hours from 9:00 AM to 3:00 PM. Final compensation is determined by experience, training, and education. This is described as an entry-level opportunity in healthcare administration. The organization is a rapidly growing provider of Applied Behavior Analysis therapy and presents the role as a way to begin a healthcare career with growth potential.

Requirements

High school diploma or GED.
Organized, dependable, and detail-oriented.
Warm, professional, and confident communication skills.
Comfort speaking with families and employees.
Ability to manage multiple priorities in a fast-paced environment.
Strong computer skills and willingness to learn new systems.

Nice To Haves

Administrative, healthcare, education, customer service, or ABA experience preferred.

Responsibilities

Serve as a primary point of contact for caregivers about scheduling updates, cancellations, coverage changes, and requests for additional hours.
Communicate with caregivers by phone, email, and text to resolve scheduling needs and concerns in a timely manner.
Notify families and staff about schedule changes, staffing adjustments, and coverage updates.
Build positive relationships with caregivers through responsive, clear, compassionate communication while maintaining professional boundaries.
Maintain and update daily client schedules in ABA Connect.
Ensure team members are informed of schedule modifications and have the information needed to provide consistent client services.
Monitor team communication and identify issues requiring leadership support.
Partner with the Director of Operations to execute scheduling plans.
Help coordinate cancellations, additional hours, and schedule changes.
Follow up with families regarding P2P checks and payments.
Help coordinate check collection and reissued payments when needed.
Support the center’s day-to-day administrative needs.

Benefits

21 paid days off: 15 PTO days, increasing with tenure, plus 6 paid holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, life, AD&D, and GAP Plan insurance.
401(k) with up to 6% employer match.
100% employer-paid maternity and paternity leave for up to 5 weeks.
Employee Assistance Program with unlimited 24/7 counseling.
BeyondMed discounts on wellness and elective healthcare services.
PerkSpot discounts on top brands.
Pet insurance through Nationwide.
On the GoGa wellbeing hub.
Mileage reimbursement.
Potential performance bonuses.
Referral bonuses for BCBAs and RBTs.