Administrative Assistant - Full-Time

ICBD•Plano, TX

2d•Onsite

About The Position

The Administrative Assistant at Texas ABA Centers supports client reception, scheduling, general office operations, and clerical functions. The role serves as a primary point of contact for caregivers, coordinating schedule updates, cancellations, coverage changes, and requests for additional hours through phone, email, and text. The assistant maintains daily client schedules in ABA Connect, keeps team members informed of changes, and partners with the Director of Operations to carry out scheduling plans and support continuity of care. The position also supports center operations, including following up with families regarding P2P checks and payments, coordinating check collection and reissued payments, and responding to day-to-day administrative needs. It is described as an entry-level opportunity in healthcare administration. Required availability is Monday through Friday, 9:00 AM to 5:00 PM, with potential Saturdays from 9:00 AM to 3:00 PM. Final compensation is determined by experience, training, and education.

Requirements

High school diploma or GED required.
Organized, dependable, and detail-oriented.
Warm, professional, and confident communicator.
Comfortable speaking with families and employees.
Able to manage multiple priorities in a fast-paced environment.
Strong computer skills and willingness to learn new systems.

Nice To Haves

Administrative, healthcare, education, customer service, or ABA experience preferred.

Responsibilities

Serve as a primary point of contact for caregivers about scheduling updates, cancellations, coverage changes, and requests for additional hours.
Communicate with caregivers by phone, email, and text to resolve scheduling needs and concerns promptly.
Notify families and staff of schedule changes, staffing adjustments, and coverage updates.
Build positive relationships with caregivers through responsive, clear, compassionate communication while maintaining professional boundaries.
Maintain and update daily client schedules in ABA Connect.
Ensure team members are informed of schedule modifications and have the information needed to provide consistent client services.
Monitor team communication and identify issues requiring leadership support.
Partner with the Director of Operations to execute scheduling plans.
Help coordinate cancellations, additional hours, and schedule changes.
Follow up with families regarding P2P checks and payments.
Help coordinate check collection and reissued payments.
Support day-to-day administrative needs of the center.

Benefits

21 paid days off: 15 PTO days, increasing with tenure, plus 6 paid holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica).
401(k) with up to 6% employer match.
100% employer-paid maternity and paternity leave for up to 5 weeks.
EAP with unlimited 24/7 counseling.
BeyondMed discounts on wellness and elective healthcare services.
PerkSpot discounts on top brands.
Pet insurance (Nationwide).
On the GoGa wellbeing hub.
Mileage reimbursement.
Performance bonus potential.
Referral bonuses for BCBAs and RBTs.