Administrative Assistant

Eli Lilly and Company • San Francisco, CA

3d • Onsite

About The Position

Lilly is seeking a highly organized, proactive, and collaborative Administrative Assistant to support leaders across LillyDirect, a growing platform focused on improving how patients access healthcare. The role provides integrated administrative and operational support in a fast-paced environment, serving as a trusted partner to leaders and helping optimize their time, improve efficiency, and advance business priorities. The position is based in South San Francisco and is expected to work onsite consistent with Lilly’s flexible work expectations.

The Administrative Assistant coordinates calendars, meetings, travel, expenses, leadership and team activities, onboarding, recruiting logistics, and administrative processes. The role also supports site operations and Regional Administrative Solutions initiatives, maintains process documentation, guides colleagues on administrative tools and self-service options, and helps improve workflows through technology, automation, and approved AI tools. Collaboration across LillyDirect, Lilly business units, external partners, and the administrative assistant community is central to the role, including providing backup coverage and maintaining continuity of support.

Requirements

• High school diploma or GED.
• At least three years of experience in an administrative, coordinator, office management, or executive support role.
• Must be authorized to work in the United States on a full-time basis; Lilly will not sponsor work authorization or visas for this role.
• Strong organizational, prioritization, and project coordination skills.
• Exceptional attention to detail and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work independently with minimal direction and exercise sound judgment.
• Ability to handle highly confidential information professionally and discreetly.
• Ability to build relationships across all levels of an organization.

Nice To Haves

• Experience supporting multiple senior leaders simultaneously.
• Experience with Concur Travel and Expense Management.
• Curiosity about and comfort with generative AI tools; experience using them to streamline work is a plus.
• Sound judgment in responsible AI use, including protecting confidential information and verifying outputs before relying on them.
• Experience supporting leaders in healthcare, technology, consulting, startup, or similarly dynamic environments.

Responsibilities

• Manage complex and frequently changing calendars for multiple LillyDirect leaders, anticipating conflicts and resolving scheduling challenges.
• Use approved AI tools for routine work such as meeting preparation, drafting communications, summarizing, and document creation, while verifying accuracy and protecting confidential information.
• Coordinate internal and external meetings across time zones, functions, and stakeholders.
• Plan leadership meetings, team offsites, town halls, and strategic planning sessions; arrange rooms, virtual logistics, catering, and materials.
• Coordinate domestic and international travel, including flights, hotels, ground transportation, visas, and documentation; manage complex itineraries and changes.
• Process expense reports, reconcile corporate card transactions, and assist leaders with expense questions and compliance requirements.
• Prepare presentations, reports, agendas, and other business materials; maintain organization charts, distribution lists, collaboration sites, and team resources.
• Coordinate new-hire onboarding and team integration, events, employee engagement activities, and leadership communications.
• Track action items and follow up on deliverables as appropriate.
• Handle confidential and sensitive information with discretion and professionalism.
• Create and maintain process documentation, standard operating procedures, and reusable resources aligned with Regional Administrative Solutions and applicable Administrative Services Center standards.
• Guide supported and non-supported colleagues through routine administrative processes and tools, including calendaring, travel, expenses, self-service, and AI tools.
• Support candidate communications and coordinate interviews in Workday and Outlook, including schedules, seminars or recruiting activities, and candidate travel authorization as needed.
• Build relationships across LillyDirect, Lilly business units, and external partners, and collaborate with the Lilly administrative assistant community to ensure coverage.
• Provide backup support for other administrative professionals, maintain handoff information, and cross-train on critical responsibilities.
• Identify, recommend, and help implement administrative process improvements, including appropriate technology, automation, and AI-enabled tools.
• Adapt to changing business priorities, participate in LillyDirect, RAS, and cross-functional operational initiatives, and perform other site-related responsibilities as needed.

Benefits

• Company bonus for eligible full-time equivalent employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED