Administrative Assistant

the South Dakota State Government • Winner, SD

8d • Onsite

About The Position

The Department of Social Services (DSS), Division of Child Protection Services, is hiring a proficient, customer-focused administrative professional in Winner, South Dakota. The role supports general administration and calls for a commitment to service, rigorous attention to detail, and the ability to work in a team-oriented environment. This is a full-time position for 40 hours per week.

Primary duties include greeting and welcoming individuals at the reception desk; directing incoming phone calls; providing current information on available services; processing and routing incoming and outgoing mail; generating and maintaining computerized files; and typing letters and forms.

Applicants must apply online; emailed resumes or submissions will not be accepted. The position is eligible for Veterans' Preference. A National Career Readiness Certificate may be submitted with the application but is not required. The State of South Dakota does not sponsor work visas. New hires must verify identity and eligibility to work in the United States and complete Form I-9; the state uses E-Verify.

Requirements

• High school diploma or equivalent education.
• Knowledge of general office procedures.
• Knowledge of business letter writing and English grammar, spelling, and punctuation.
• Ability to communicate effectively and concisely, provide information, explanations, and instructions, and elicit information from people with varying levels of ability to understand.
• Ability to obtain and provide information by phone in a clear and courteous manner.
• Ability to demonstrate compassion, respect, courtesy, and tact when interacting with others.
• Ability to maintain composure and efficiency during peak workloads and frequent interruptions.
• Ability to organize work, prioritize, meet critical deadlines, and follow up with minimal direction.
• Ability to operate office equipment such as a photocopier, fax machine, and computer.
• Ability to enter and retrieve data from computer systems.
• Ability to independently recognize and define problems, identify resources, implement viable solutions, and follow through to resolution.
• Ability to exercise delegated authority and recognize when to seek assistance.

Nice To Haves

• A National Career Readiness Certificate may be submitted with the application but is not required.

Responsibilities

• Greet and welcome individuals at the reception desk.
• Direct incoming phone calls.
• Provide current information on available services.
• Process and route incoming and outgoing mail.
• Generate and maintain computerized files.
• Type various letters and forms.
• Communicate information and instructions clearly and courteously, including by phone.
• Maintain composure, efficiency, and a positive customer-service-oriented manner during busy periods and frequent interruptions.
• Organize work, set priorities, meet critical deadlines, and follow up with minimal direction.
• Operate office equipment and enter and retrieve data using computer systems.
• Recognize and define problems, identify resources, develop and implement solutions, and follow through to resolve issues.
• Exercise delegated authority and seek assistance when the limits of that authority are reached.

Benefits

• $0 premium employee health insurance option.
• Eleven paid holidays.
• Vacation and sick leave accrual.
• Dental, vision, and other insurance options.
• Retirement benefits; this position is a member of Class A retirement under SDRS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED