Administrative Assistant - Service

Thompson Solutions Group • Sioux City, IA

7d

About The Position

Thompson Solutions Group is seeking a detail-oriented, highly organized Administrative Assistant to support its Service team. The role supports operations by managing customer service requests, scheduling appointments, preparing and maintaining documentation, and assisting with billing processes. The position is suited to someone who thrives in a fast-paced environment, communicates well, and is committed to outstanding customer service.

Thompson Solutions Group describes itself as an industry-leading electrical and mechanical contractor and technology integrator connecting Midwest businesses to future success through innovative and sustainable custom solutions focused on quality, efficiency, safety, and security. The company emphasizes a supportive and inclusive workplace, diversity, equal employment opportunity, collaboration, impact, and career growth.

Requirements

• High school diploma or equivalent.
• One to two years of experience in an administrative, dispatcher, customer service, or clerical role; preferably in a service-oriented industry.
• Exceptional organizational skills, including the ability to prioritize tasks, meet deadlines, and adapt to changing circumstances.
• Strong written and verbal communication skills and the ability to interact professionally with team members and customers.
• Proficiency in Microsoft Office, particularly Excel and Outlook, and the ability to learn new software applications quickly.
• High attention to detail and accuracy in managing schedules, data, and documentation.
• Ability to work independently, think critically, and solve problems effectively in a dynamic environment.
• Excellent customer service skills over the phone and in written communication.

Nice To Haves

• Additional education or training in administrative support or customer service.

Responsibilities

• Coordinate and schedule appointments for customers and service technicians, using resources efficiently and maintaining attention to detail.
• Communicate with customers about service request status, updates, delays, and billing inquiries.
• Support invoicing by ensuring work orders are accurate and complete.
• Verify employees’ hours worked and maintain accurate records.
• Perform general administrative tasks, including answering phones, responding to emails, and maintaining service records.
• Collaborate with team members to meet deadlines and ensure smooth workflows.
• Handle other duties as assigned to support the department’s efficiency and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED