Administrative Assistant

PuroClean of Morristown/Parsippany•Livingston, NJ

13d•$23 - $25

About The Position

The Administrative Assistant performs office administrative tasks related to customer calls, job management and tracking, scheduling, and customer satisfaction. The role also handles basic accounting duties involving accounts receivable, accounts payable, payroll, and banking, along with general office work such as drafting correspondence, filing, and creating reports. Administrative work must be completed and documented accurately and on time, with timely, accurate communication among customers, Centers of Influence, the Production Team, Marketing Reps/Estimators, and the Office Manager/Owner. The position helps maintain customer satisfaction, current accounts payable and receivable, and required files and reports. The Administrative Assistant is expected to provide a high level of service to customers during difficult circumstances and contribute to a supportive, team-oriented office.

Requirements

Ability to communicate clearly and effectively, with a genuine interest in people.
Ability to represent the brand with honesty, integrity, and professionalism.
Aptitude for handling customers with patience, empathy, and clarity of message.
Organization, record-keeping skills, and close attention to detail.
Respect for safety and brand identity guidelines, and ability to present oneself professionally.
Ability to identify and maximize opportunities to build relationships with teammates, clients, and customers and support win-win outcomes for the business.

Responsibilities

Address and manage customer needs and concerns, notifying management and ownership as needed.
Answer calls, provide customer service, and document messages.
Prepare and maintain job documentation to brand standards.
Manage compliance documentation, business resumes, and national account programs.
Maintain inventory of office supplies, cleaning products, and other office-related materials.
Provide IT support, facilitate weekly computer backups and software upgrades, and maintain organization.
Support marketing efforts and continue to grow personally and professionally in the business.
Perform basic accounting duties related to accounts receivable, accounts payable, payroll, and banking.
Complete general office duties, including drafting correspondence, filing, and creating reports.
Communicate with customers and internal teams in a timely and accurate manner, and maintain customer satisfaction.