Administrative Assistant

Renovo Solutions•Danville, CA

21d

About The Position

The Administrative Assistant provides administrative support for the successful delivery of Renovo Solutions’ Medical Equipment Management Program. The role involves close daily interaction with hospital, medical, and administrative staff, vendors, and service personnel, and requires excellent customer service and organizational skills. The position calls for basic knowledge of accounting, human resources, time management, and personal computers. The Administrative Assistant reports to the Account Manager and has no supervisory responsibilities. After-hours support may be needed. The role also requires timely and accurate paperwork, adherence to company policies and accounting procedures, participation in training, and maintaining good working conditions and housekeeping for company equipment and work areas. An active driver’s license in the state of operation is required.

Requirements

High school diploma or equivalent required.
Associate of Science degree in Business Management or equivalent required.
At least 1 year of experience with a service management firm or department.
Exceptional organizational skills.
Excellent written and verbal communication skills.
Basic knowledge of accounting, human resources, time management, and personal computers.
Active driver’s license in the state of operation.
Ability to provide after-hours support as needed.
Ability to perform the stated physical activities, including frequent lifting and carrying of up to 5 pounds.
Ability to use required protective equipment, including gloves, gowns, masks, and goggles.

Nice To Haves

Post-secondary coursework in accounting and human resource management.

Responsibilities

Manage program administrative needs and ensure assigned duties are complete and accurate.
Research and procure service parts; oversee the parts inventory database and establish and monitor the inventory Core/Return policy.
Update purchasing policies and procedures to reflect workflow changes and maintain financial accountability.
Maintain the RenovoLive database, including MCT and vendor tables, and track and report additions, deletions, and changes in the maintenance management software.
Assist management with budget analysis and research for new business proposals.
Verify, reconcile, and process accounts payable invoices.
Perform human resources duties as requested.
Manage service calls and dispatching; coordinate the vendor services database as required or requested.
Where applicable, track inventory additions and deletions to the Renovo Services agreement.
Communicate proactively with appropriate support staff to help ensure customer satisfaction.
Review inventory and budgetary reports monthly for accuracy and completeness; prioritize and balance workload.
Maintain strong customer relations and customer satisfaction, representing the company professionally in contacts with customers and on-site personnel.
Keep the manager informed about account status, including SM status, repair status, projects underway, and customer concerns and problems.
Assist account managers with tracking facility safety and quality issues related to equipment, including hazard notifications, manufacturer recalls, equipment failures, and mandatory notifications or upgrades.
Attend Safety Committee meetings as needed by the Renovo Account Manager or facility.
Submit timely and accurate service reports, time sheets, expense reports, film badges, and other assigned paperwork.
Act as a professional liaison between the company and customer to help resolve customer problems, and use teamwork in daily activities.
Understand and follow safety procedures, including those related to radiation, electrical, mechanical, and magnetic hazards.
Maintain company-owned and leased equipment in good working condition and ensure required servicing and calibration.
Maintain clean and orderly work areas, including the office, toolbox, and job site; observe the company dress code and personal hygiene expectations.
Maintain an active driver’s license in the state of operation and participate willingly in company training programs.
Perform other duties as assigned; refer customer requests outside the stated scope of duties to the immediate Renovo supervisor for authorization and documentation.