ADMINISTRATIVE ASSISTANT

UNITED COOPERATIVE•Coleman, WI

9d•Onsite

About The Position

The Administrative Assistant provides professional customer service, billing support, and administrative services for customers across the location’s agronomy and grain business lines. The role assists customers with product needs and purchases, promotes products, handles phone calls and correspondence, and supports ordering and preparation of customer orders. It also assists with billing, grain and fertilizer truck weighing, grain grading, invoice processing, records maintenance, and accurate entry of business activities in the Agvantage software system.

Requirements

High school diploma or GED.
1–3 years of job-related experience.
Excellent customer service skills.
Strong math, communication, sales, and organizational skills.

Nice To Haves

Bookkeeping experience.
10-key calculator experience.
Microsoft Office experience.
Agvantage experience.

Responsibilities

Greet customers and create a helpful, friendly atmosphere.
Help customers locate products, identify products that meet their needs, and provide information about proper application when appropriate.
Maintain a clean, orderly location and positive customer-facing appearance.
Price products according to invoices or special pricing instructions.
Promote location products and inform regular and new customers about sales and specials.
Monitor vendors to ensure products are delivered as authorized.
Help customers transport and load products into their vehicles.
Answer incoming calls, direct callers to the appropriate person, or take and relay messages.
Prepare correspondence or emails as directed.
Order and organize seed and assemble customer orders.
Assist with billing administration for location customers and help resolve billing issues.
Weigh inbound and outbound grain and fertilizer trucks and grade grain on inbound and outbound loads.
Invoice customer purchases and process invoices by matching bills of lading with the correct weights and verifying them against purchase orders.
Receive customer credit requests and forward them to the supervisor.
Prepare contracts in accordance with customer agreements and submit them for approval and signatures.
Review the product mix offering and make recommendations to the supervisor.
Maintain files and records needed for location operations.
Enter business activities in the Agvantage software system and work with corporate personnel to ensure data is complete and accurate.
Communicate with customers and relay relevant information to appropriate personnel.
Perform other duties as assigned.