Administrative Assistant (NCS) - Parking Authority

Baltimore City•Baltimore, MD

About The Position

The Administrative Assistant provides administrative, clerical, and non-managerial support to ensure smooth departmental operations at the Parking Authority. The role supports a department with internal and external customer-service interactions, processes forms and applications, and maintains and reports on electronic and hard-copy files. It also provides professional customer service, including follow-up calls, drafting progress reports, and responding to other internal or external requests affecting the department. The position works under departmental supervision with functional guidance and follows established procedures. It does not supervise other staff.

Requirements

High school diploma or GED.
At least 2 years of related experience.
Customer-service skills for assisting customers, members of the public, and vendors.
Ability to communicate information clearly and ensure customers understand it.
Ability to develop solutions to problems of limited scope.
Ability to read and interpret safety rules, operating and maintenance instructions, and departmental procedural manuals.
Ability to write routine reports and correspondence, business correspondence, and procedure manuals.
Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to communicate effectively in one-on-one and small-group situations.
Ability to use common-sense understanding to follow detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to complete a criminal background check and/or fingerprint screening if required for a position of trust.
Must complete a 90-day mandatory probation period.
Must submit an initial financial disclosure within 30 days of hire.

Nice To Haves

Advanced training or certifications.
3 or more years of related experience.

Responsibilities

Maintain databases and departmental software, create schedules, update logs, and draft future schedules for departmental staff.
Monitor departmental systems, perform basic routine troubleshooting, and alert appropriate staff to other issues.
Handle daily email, phone, and voicemail correspondence; take messages for other staff, relay them, and follow up as necessary.
Answer customer questions, provide requested information, and track issues or concerns affecting departmental operations.
Support departmental operations by requesting supplies, processing forms, maintaining files, independently composing documents for a manager's review, proofreading and editing documents, coordinating presentations for review, sending status reports, and managing the calendar to arrange meetings.
Conduct investigations as necessary and in accordance with departmental processes.
Receive and process customer applications for departmental services and contact customers when information is missing or additional requirements must be met.
Perform other duties as assigned.