Administrative Assistant - CBHC Urgent Care

Eliot Community Human Services • Lynn, MA

4d

About The Position

Eliot is seeking an Administrative Assistant for its Community Behavioral Health Center (CBHC) Urgent Care team. The CBHC program provides a single entry point for mental health and substance use services for youth, families, and adults. The Administrative Assistant provides comprehensive administrative and clerical support to help ensure smooth program operations. The position involves welcoming visitors, assisting clinical staff with appointment scheduling, registering patients, supporting treatment documentation, maintaining medical records, and handling copayments and outstanding balances.

The schedule is Monday through Friday, 12:00 p.m. to 8:00 p.m. The hourly rate is $23.08.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Computer literacy and proficiency with computers and related software applications.
• Effective verbal and written communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet guests and visitors and respond to general inquiries about CBHC.
• Provide administrative and clerical support, including correspondence, data entry, scanning, assembling electronic medical record (EMR) files, and other general duties.
• Assist clinical staff with scheduling client appointments, including reminder calls and correspondence.
• Register new patients and update existing patient information, including collecting eligibility documents.
• Assist clients with completing required treatment documentation.
• Maintain client medical records, including verifying and updating demographic and insurance information at the time of service.
• Collect copayments on the day of appointments and track outstanding balances for reporting to management.

Benefits

• Paid vacation, sick time, and holidays for benefit-eligible positions.
• Medical, dental, and vision plans for benefit-eligible positions.
• 401(k) with employer match for benefit-eligible positions.
• Discounted fitness services and access to childcare resources.
• Company-paid life and accidental death insurance.
• Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED