Administrative Assistant, Neurology
About The Position
Provides administrative support for the Neurology department, with extensive interaction with the public, visitors, patients and families, and providers. This is an in-office position with the opportunity to work remotely one day per week after training is completed. The role includes handling calls and greeting visitors; preparing correspondence, documents, and reports; scheduling appointments, meetings, and calendars; supporting department events; providing customer service; routing and tracking administrative forms; performing clerical duties; and maintaining department files, records, and databases. The position may also support patient scheduling and records, update demographic and insurance information, obtain specialist referrals, coordinate ancillary appointments and procedures, liaise with other departments and external customers, handle confidential information, and queue prescriptions for renewal in support of licensed practitioners. Work requires close attention to detail and judgment to respond to events several times a week. The position facilitates patient care and has no substantial exposure to adverse environmental conditions. Physical requirements include mostly sitting, occasional walking and standing, occasional exertion of up to 10 pounds, constant keyboard use and sitting, endurance of up to 3–4 hours without a break, frequent one-handed power grasping, and occasional one-handed fine manipulation. The base hourly pay range is $21.53–$28.97. Staff are required to be vaccinated against influenza as a condition of employment.
Requirements
- High school diploma or GED required.
- 0–1 years of related work experience required.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access, required.
- Must be able to maintain close attention to tasks and use judgment to respond to workplace events several times a week.
- Must meet the employer's influenza vaccination requirement as a condition of employment.
Responsibilities
- Answer and screen telephone calls, take accurate messages or direct calls, greet and direct patients, families, visitors, and staff, and respond to requests with clear and accurate information.
- Type and prepare correspondence and documents, proofread and edit materials, draft routine correspondence, and compile and distribute reports and other information.
- Schedule appointments and meetings, maintain assigned staff calendars and schedules, and assist with preparation for department conferences, seminars, programs, and events.
- Provide positive and effective customer service supporting department and medical center operations.
- Prepare, route, and track administrative forms and documents, route materials for authorization, monitor delivery, and communicate with hospital departments to resolve delays, problems, and errors.
- Perform clerical duties including opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating, and distributing documents.
- Organize and maintain department files, records, and databases, and enter information from source documents into databases or spreadsheets.
- As needed, update patient demographic and insurance information, obtain specialist referrals, schedule patient appointments, and coordinate ancillary appointments and procedures with hospital staff.
- Obtain patient information and materials from referral sources, prepare and maintain patient records for clinical activities and physicians, liaise with departments and external customers, handle confidential information appropriately, and explain policies and procedures when necessary.
- Support licensed practitioners by queuing prescriptions for renewal.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
