Neurology Administrative Supervisor

Lurie Children's Hospital•Chicago, IL

3d•$70,720 - $115,627•Onsite

About The Position

The Administrative Supervisor manages the daily operations of the Division of Neurology, overseeing administrative staff, clinical schedules, and program activities in partnership with Division Leadership. The role supports the hospital’s and Division’s continuous quality improvement and customer service goals, and collaborates with Division Leadership on clinical activity, visit-volume budgeting and variance reporting, human resources processes, and general administrative support. The Supervisor leads daily office operations, provides practice coverage when the Division Administrator or Senior Practice Manager is absent, assigns and supports administrative staff, and helps maintain continuity of clinical workflows. The role also works with Division Leadership to manage ambulatory clinic operations, surgical services, ancillary care needs, patient relations, staffing, onboarding, performance processes, and administrative functions. It serves as a liaison to other hospital administrative departments and represents the Division at appropriate operational meetings.

Requirements

Bachelor’s degree in Health Administration, or a related field preferred; equivalent education and/or directly related experience may be considered in lieu of the degree.
Five or more years of experience with progressive leadership and experience in an academic health care setting preferred.
Three years of supervisory or project management experience preferred.
Ability to communicate clearly about Division operations.
Strong analytical, interpersonal, oral, and written communication skills.
Strong working knowledge and skills in Microsoft computer software applications.
Ability to take initiative and work independently.
Experience independently planning and managing projects, excellent attention to detail, and ability to prioritize and respond promptly to varied requests, sometimes on short notice.
Proven ability to analyze problems and implement action plans.
Self-directed with an in-depth understanding of organizational goals.
Demonstrated strong leadership skills and ability to lead collaboratively and facilitatatively.

Nice To Haves

Experience with an electronic health record.
Comfort working in digital platforms.

Responsibilities

Provide practice coverage in the absence of the Division Administrator or Senior Practice Manager.
Lead daily Division office operations in partnership with Division Leadership.
Supervise Division staff and assign daily work to clinical administrative support staff.
Provide backup and cross-coverage for clinical operations staff to maintain workflow continuity.
Collaborate with Division Leadership to manage quality and service processes for ambulatory clinics, surgical services, and ancillary care.
Assist the Division Administrator in monitoring provider schedules and their impact on clinical operations.
Create, adjust, and maintain provider clinical scheduling standards, guidelines, and templates.
Notify operating room staff about block-time release and management.
Manage clinic utilization cancellations and rent.
Manage Division ambulatory clinic space and identify opportunities to improve provider utilization.
Review budgeted divisional volumes and report monthly variances.
Oversee and assist staff in obtaining referral information, outside tests and studies, and other information needed for clinical visits.
Oversee and assist staff with patient appointment cancellations and rescheduling.
Partner with Division Leadership as a representative for patient-relations issues, including patient concerns and billing questions.
Serve as the primary problem-solving resource for administrative staff and identify performance-improvement goals and objectives.
Work with Division Leadership and Human Resources to recruit administrative staff and fill vacancies.
Complete and document new-employee orientation and manage onboarding and training responsibilities.
Manage staff time and attendance, expense check requests, PTO requests, and other administrative duties assigned by the Division Administrator.
Collaborate with Division Leadership on staff performance appraisals.
Keep Division Leadership informed of personnel issues that may affect office operations.
Exercise authority to hire, separate, promote, demote, and write and administer performance evaluations in collaboration with Division Leadership.
Serve as liaison to other Lurie Children’s administrative departments.
Attend appropriate Division, Research Institute, and Lurie Children’s operational meetings to represent Division interests.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and paid parental leave.
403(b) with a 5% employer match.
Supplemental life, AD&D, and disability coverage.
Critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discounts on services at Lurie Children’s facilities.
Discount purchasing program.
The rewards package may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.