Administrative Assistant

Monroe Group LTD•Kansas City, MO

18d•Onsite

About The Position

The Administrative Assistant will perform various duties including relaying incoming and interoffice calls, handling mail, scheduling, list management, and providing overall office administrative support. This role serves as a liaison to employees, tenants, and vendors, projecting a positive and professional image. The position also involves coordinating programs and activities for residents, serving as a liaison to community agencies, developing a resource directory, sponsoring educational events, and implementing health services. The Administrative Assistant will assist residents in acquiring and utilizing community services, ensure residents are treated with respect and dignity, and maintain appropriate professional boundaries to help residents age in place successfully. This role requires managing time independently, working autonomously and as part of a team, and responding to communications in a timely and professional manner.

Requirements

Knowledge of Section 8 affordable housing process / procedures
Familiar with One-Site rental program
Must be able to work assigned hours as scheduled
Must be able to work in a fast paced environment
Must be able to maintain confidentiality
Must be able to complete tasks in a timely manner
Must be able to meet assigned deadlines
Familiarity with clerical practices, office procedures, and automated equipment
Ability to satisfactorily complete tasks with minimal supervision
Must be a self starter and self motivated
Ability to perform assigned tasks with reasonable speed and accuracy
Excellent verbal and written communication skills
High School diploma

Responsibilities

Relaying incoming and interoffice calls
Handling incoming and outgoing mail
Scheduling
List management
Overall office administrative support
Filing, answering phone calls and administration of affordable housing paperwork
Accurate filing of Section 8 and LIHTC
Coordinating programs and activities for residents on a group basis
Serving as a liaison to community agencies, networking with community service providers, and seeking out new services available to residents
Identifying low-cost service providers and/or negotiating discounts
Monitoring the ongoing provision of services from community agencies and keeping documentation with the progress of the individual
Managing the provision of supportive services where appropriate
Engaging all residents in the building(s) to identify areas of need and making referrals to community agencies when necessary
Developing a Resource Directory that includes a listing of state and/or local service providers
Sponsoring educational events that include subjects relating to health care, agency support, life skills and referral sources
Implementing on-site or mobile health services and screenings
Organizing and promoting resident involvement in on and off-site programs
Assisting the residents in building informal support networks with other residents, family, and friends
Engaging volunteers within the community and/or property when appropriate based on Policies and Procedures
Coordinating services for residents on an individual basis
Providing quality customer service to all residents
Assisting residents in acquiring and utilizing desired community services
Ensuring all residents are treated with respect and dignity
Reporting all complaints made by residents and/or families to the appropriate supervisors
Reporting all allegations of abuse to the appropriate authority
Adhering to all policies, procedures, terms and conditions
Building rapport with residents, while maintaining appropriate professional boundaries
Managing time independently, completing required tasks and documentation within identified timeframes
Working autonomously and as part of a team
Responding to all communications (phone, email, fax, etc.) in a timely and professional manner
Performing miscellaneous and specially requested tasks
All other duties as assigned