Administrative Assistant

Diamondback Airboats•Cocoa, FL

12d•Onsite

About The Position

The Administrative Assistant will be responsible for handling a variety of administrative tasks, maintaining records, and supporting both management and team members. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Proficiency with computers and Office applications (Word, Excel, Outlook)
Ability to follow written and verbal directives and work with people of all levels
In-depth understanding of the company’s products or services
Candidates that accept an offer of employment will be required to pass a background and drug screen.
Candidates must also meet ATF requirements for firearm possession.

Nice To Haves

Effective time management, prioritization, and multitasking skills
Good communication skills
Good attention to detail
Responsible with good initiative
Experience working in the manufacturing industry or similar
Excellent understanding of Microsoft Office
Great written and verbal communication skills
Patience, empathy, and professionalism
Good problem-solving and decision-making capabilities
Effective time management, prioritization, and multitasking skills

Responsibilities

Enter customer and part information accurately in the Quickbooks database when needed.
Prepare and edit correspondence, reports, and presentations.
Assist with data entry, record keeping, and expense tracking.
Order and maintain office supplies.
Support project management tasks as needed.
Handle confidential information with discretion.
Help in shipping, inventory, and customer service departments when needed.
Help other managers / team leads with miscellaneous tasks when needed.
Handling customer complaints and returns
Providing detailed explanations of services or products
Working with sales to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email, or over the phone
Receiving orders, calculating charges, and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary
Other duties as assigned

Benefits

PTO with annual rollover; accrual beginning at 90 days
9 holidays and 1 floating holiday; and Veteran's Day paid double for employees whose DD214 is on file
4 traditional and 2 basic coverage health insurance plans to choose from
Employer contribution monthly on healthcare plans
Traditional and Roth 401k options with company match
Company paid Life, Accidental Death, and Dismemberment insurance
Company paid Employee Assistance Program with 24/7 access
2 dental insurance plans
Vision insurance
Supplemental insurances including: accident, cancer, critical illness, and hospital plans
HSA and FSA options
Short-term and long-term disability
Supplemental life insurance options
Employee discounts on company products