Administrative Assistant

Hyatt Vacation Ownership

About The Position

The Administrative Assistant enters and retrieves information in computer databases to update records, files, and reservations and answer guest inquiries. The role transmits information and documents by computer, mail, or fax; operates standard office equipment; and prepares letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Duties also include handling incoming and outgoing mail, maintaining computer- and paper-based filing systems, and compiling, copying, sorting, and filing records of office and business activities. The position supports guest service and office operations by entering and locating work-related information using computers and/or point-of-sale systems. The employee is expected to follow company policies, maintain a professional appearance and confidentiality, welcome guests, communicate clearly, build positive working relationships, and perform other reasonable duties as requested by supervisors.

Requirements

Attention to customer service with a professional and pleasant personality.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Responsibilities

Enter and retrieve database information to update records, files, and reservations and answer guest inquiries.
Transmit information and documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Perform other reasonable job duties as requested by supervisors.

Benefits

Free on-site parking.
Discounted shoes through Shoes for Crews twice per year.
Company-branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles.
Water t-shirts provided for Activities and Engineering.
Water bottles provided during shifts.
Discounts at on-site Food & Beverage outlets.
Discounted golf at a local course when open.
A “Way to Go” incentive of $5 per mention deposited onto a Wisely card.
Quarterly celebrations, Associate Appreciation Week, and Employee of the Quarter.
Guest Satisfaction Survey awards of up to $100 per month if department-specific goals are met.
Birthday and holiday celebrations and team-building outings.