Administrative Assistant

Ministry of Caring, Inc•Wilmington, DE

9d•Onsite

About The Position

The Administrative Assistant provides administrative and clerical support to the Property Manager in the daily operations of a low-income senior housing community. The role is the first point of contact for residents, visitors, vendors, and community partners, and helps maintain records, meet compliance requirements, and support efficient property operations in a professional, courteous, and resident-focused manner. The position is based in a professional office within a senior housing community and involves regular interaction with residents, guests, vendors, and staff. It calls for compassion, patience, professionalism, and a commitment to serving older adults respectfully and with dignity.

Requirements

High school diploma or GED.
At least two years of administrative or office experience.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to learn property management software.
Strong organizational, communication, and customer service skills.
Ability to handle sensitive and confidential information with discretion.
Ability to work independently and prioritize multiple tasks.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to work effectively with seniors, individuals from diverse backgrounds, and community service providers.
Professional demeanor and commitment to providing exceptional resident service.
Ability to sit, stand, walk, and use standard office equipment for extended periods.
Ability to lift up to 20 pounds occasionally.
Ability to bend and travel throughout the property as needed.

Nice To Haves

Experience in property management, affordable housing, senior services, or customer service.
Understanding of affordable housing regulations.

Responsibilities

Provide administrative support to the Property Manager.
Answer and direct phone calls, emails, and walk-in inquiries.
Maintain resident, applicant, and property files according to company policies and regulatory requirements.
Prepare correspondence, notices, reports, and other documents.
Schedule appointments, meetings, inspections, and resident interviews.
Assist with maintaining office supplies and equipment.
Greet residents and visitors in a friendly and professional manner.
Respond to resident inquiries and direct concerns to the appropriate staff member.
Assist residents with forms, applications, and general information about housing services.
Help coordinate resident activities, events, and community meetings.
Maintain confidentiality of resident information.
Assist with collecting and organizing documentation for resident certifications and recertifications.
Maintain accurate records in compliance with HUD, LIHTC, or other affordable housing program requirements, as applicable.
Ensure files are complete, organized, and audit ready.
Enter and update resident and property information in property management software.
Travel throughout the property as needed and respond promptly to resident needs and emergency situations.