Administrative Assistant

Renovo Solutions•Danville, IN

22d

About The Position

The Administrative Assistant provides administrative support for the successful delivery of Renovo Solutions’ Medical Equipment Management Program. The role works closely with hospital, medical, and administrative staff, vendors, and service personnel, and requires strong customer service and organizational skills. The position requires basic knowledge of accounting, human resources, time management, and personal computers. The Administrative Assistant supports service parts research and procurement, parts inventory and return processes, purchasing policies, database maintenance, budget analysis, accounts payable, human resources tasks, service call management, dispatching, vendor services, and maintenance-management records. The role also helps track equipment changes, review inventory and budget reports, communicate account status and customer concerns to the manager, and support equipment safety and quality processes. After-hours support may be needed. The position reports to the Account Manager and has no supervisory responsibilities. Work involves minimal standing and walking, occasional bending, stooping, reaching, lifting, squatting, climbing stairs, crouching, and kneeling, and frequent handling or carrying of items up to five pounds. The employee may encounter moving equipment, biohazards, dust, and electronic and bacterial cleaners; gloves, gowns, a mask, and goggles are required. The role uses a personal computer, telephone system, calculator, and office equipment and tools. An active driver’s license in the state of operation is required.

Requirements

High school diploma or equivalent.
Associate of Science degree in Business Management or equivalent.
At least 1 year of experience with a service management firm or department.
Exceptional organizational skills.
Excellent written and verbal communication skills.
Basic knowledge of accounting, human resources, time management, and personal computers.
Active driver’s license in the state of operation.
Ability to meet the stated physical requirements, including frequent lifting and carrying of up to five pounds.
Ability to use required protective equipment and follow safety procedures.

Nice To Haves

Post-secondary coursework in accounting and human resource management.

Responsibilities

Take responsibility for program administrative needs and ensure duties are complete and accurate.
Research and procure service parts; oversee the parts inventory database; and establish and monitor inventory core/return policy.
Update purchasing policies and procedures to reflect workflow changes and maintain financial accountability.
Assist with RenovoLive database maintenance, including MCT and vendor tables.
Assist management with budget analysis and research for new business proposals.
Verify, reconcile, and process accounts payable invoices; perform human resources duties as requested.
Manage service calls and dispatching.
Coordinate the vendor services database as required or requested.
Track additions and deletions to the Renovo Services agreement where applicable, and communicate proactively with support staff to promote customer satisfaction.
Review inventory and budgetary reports monthly for accuracy and completeness.
Accurately track and report additions, deletions, and changes in the RenovoLive maintenance management software.
Prioritize and balance workload, and provide excellent customer relations.
Keep the manager informed about account status, service management status, repair status, current projects, and customer concerns or problems.
Assist account managers in tracking facility safety and quality issues, including hazard notifications, manufacturer recall-related equipment failures, and mandatory equipment notifications and upgrades.
Attend Safety Committee meetings as needed by the Renovo Account Manager or facility.
Provide after-hours support as needed.
Submit timely and accurate service reports, timesheets, expense reports, film badges, and other assigned paperwork.
Understand and observe company policies and accounting procedures; act as a professional liaison to help solve customer problems.
Follow safety procedures and maintain company-owned and leased equipment in good working condition, ensuring it is serviced and calibrated as required.
Maintain clean and orderly work areas, observe the company dress code and hygiene expectations, maintain an active driver’s license in the state of operation, and participate in company training programs.
Perform other duties as assigned and refer customer requests outside the listed scope to the immediate Renovo supervisor for authorization and documentation.