Administrative Assistant, Construction Equipment Operations, South Bend, IN

1st Source Bank•South Bend, IN

About The Position

Provides administrative support to one or more individuals in the Loan Services department. The role supports the department’s efficient daily operations by coordinating administrative tasks, preparing reports, maintaining files and manuals, communicating with management about priorities, and following up on administrative details. The position also manages insurance follow-up for the loan and lease portfolio, coordinates with creditors and insurance companies to resolve language disputes, and manages loan and lease payoffs, including tracking status and preparing collateral-release documentation. It answers calls from internal and external customers and requires regular, predictable attendance and completion of role-related compliance training.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office software, including Excel and Word, is essential.
Good organizational skills.
Analytical and problem-solving skills with attention to detail.
Ability to prioritize workload and handle multiple competing tasks and demands.
Ability to meet deadlines and handle multiple tasks in a fast-paced environment.
Good written and verbal communication skills.
Two or more years of experience in an office environment preferred.

Nice To Haves

Two or more years of experience in an office environment.

Responsibilities

Compile information and prepare assigned reports or projects in final format, completing them in a timely and efficient manner.
Maintain confidential and general files and manuals, schedule daily tasks, and perform clerical duties to support department operations.
Communicate with management to assess and reassess priorities and meet deadlines.
Prepare computer-generated reports and information for department or division management as requested.
Follow up on administrative details relevant to department efficiency.
Request subordination and insurance coverage and follow up on those requests.
Work with creditors and insurance companies to coordinate resolution of language disputes.
Manage the loan and lease payoff process, including logging and status tracking, and prepare documentation to release collateral.
Manage insurance follow-up for the loan and lease portfolio.
Answer incoming calls from internal and external customers.
Complete compliance training related to the position and comply with applicable laws and regulations.
Maintain regular and predictable attendance.
Perform other duties as assigned.