Administrative Assistant

Almstead Tree and Shrub Care•New Rochelle, NY

14d

About The Position

Almstead Tree and Shrub Care Co. is a second-generation, family-owned arboriculture firm established in 1964 that serves residential and commercial clients throughout the NY, NJ, and CT tri-state area. As a TCIA-accredited company, it is committed to environmentally responsible practices and supporting employees' professional growth, safety, and quality of life. The Administrative Assistant supports a top-performing Sales Arborist and helps drive operational efficiency, provide exceptional client service, and coordinate sales and administrative activities. This role serves as a central point of coordination between clients, sales arborists, and internal teams. It prepares client proposals, manages communications and schedules, maintains accurate customer records, and supports daily business operations. Success requires strong communication and organizational skills, attention to detail, and the ability to prioritize effectively in a fast-paced environment.

Requirements

At least 5 years of experience in an Administrative Assistant, Executive Assistant, or similar administrative support role.
Proven experience preparing professional proposals, reports, presentations, and business correspondence.
Demonstrated commitment to exceptional customer service and building positive client relationships.
Advanced proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Excellent written and verbal communication skills, with strong attention to grammar, accuracy, and professionalism.
Strong organizational, multitasking, and time-management skills, including the ability to prioritize competing deadlines.
Exceptional attention to detail and commitment to producing high-quality work.
Professional demeanor, sound judgment, and outstanding interpersonal skills.
Excellent telephone etiquette and ability to communicate confidently with clients, executives, and team members.
Self-motivated and resourceful, with the ability to work effectively in a fast-paced environment with minimal supervision.

Nice To Haves

Bachelor's degree in Business Administration, Communications, English, Journalism, Marketing, or a related field.
Experience in a service-based industry.

Responsibilities

Prepare detailed, client-specific proposals in collaboration with Sales Arborists.
Manage incoming information requests, email correspondence, and client communications.
Coordinate meetings, conference calls, and appointments for the CEO and Sales Arborists.
Provide customer service and support throughout the client journey.
Maintain sales calendars and create accurate work orders.
Manage and update customer records, databases, and filing systems.
Process customer payments and related documentation.
Coordinate schedules, appointments, and project-related activities.
Ensure timely follow-up and a consistently exceptional client experience.
Support daily office operations and administrative processes.
Communicate office updates and customer concerns during regular meetings with the CEO.
Uphold company policies, procedures, and customer-service standards.