Administrative Assistant, Game Operations & Strategy
About The Position
The Administrative Assistant, Game Operations & Strategy supports the department’s day-to-day administrative and operational needs. The role coordinates communication and processes among leadership, field operations, vendors, purchasing, and accounting. Responsibilities include coordinating schedules, maintaining accurate records, supporting billing and purchasing, and tracking assignments through completion. The position provides administrative and leadership support; coordinates purchase requests, vendor information, invoices, and expense records; and maintains trackers and status reports for equipment orders, installations, relocations, and department initiatives. The assistant routes requests to the appropriate owner, follows up on open items, and helps improve recurring administrative processes as priorities evolve. Family Entertainment Group (FEG) designs, develops, and operates family entertainment centers and amusement experiences. It provides facility management and arcade operations services and operates nearly 90 U.S. locations under the In The Game, Max Action, and Bonkers brands.
Requirements
- 3+ years of administrative, operations support, purchasing, or related experience.
- Strong organization, attention to detail, and dependable follow-through.
- Clear written and verbal communication with leadership, field teams, and external partners.
- Proficiency with Microsoft 365, especially Excel, Outlook, Word, and PowerPoint.
- Experience with invoices, purchase orders, expense reports, or ability to learn priority accounting systems.
- Sound judgment with sensitive information and competing priorities.
- Ability to work independently, recognize when direction is needed, and raise concerns early.
- High school diploma or equivalent required.
Nice To Haves
- Additional business or administrative education preferred.
Responsibilities
- Coordinate calendars, meetings, travel, and game-related administrative duties.
- Prepare agendas, presentations, spreadsheets, correspondence, and meeting notes.
- Track decisions, owners, and deadlines; follow up and flag items needing attention.
- Maintain department records, project files, and contact information.
- Handle confidential business, employee, vendor, and financial information with discretion.
- Prepare purchase requests and purchase orders through established approval processes.
- Coordinate vendor quotes, availability, order confirmations, and deliveries; track open orders and communicate delays or discrepancies.
- Collect and organize invoices and documentation for accounting, and help resolve billing and CapEx questions.
- Reconcile purchasing and expense records and allocate costs to the correct location or project.
- Maintain trackers for equipment orders, installations, relocations, and department initiatives; prepare status reports showing progress, needs, and next steps.
- Coordinate with field leaders, technical teams, home office personnel, and vendors.
- Route requests to the right owner and follow through until resolution is achieved and documented.
- Recommend practical fixes for recurring administrative problems and support other department projects as priorities evolve.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Employee discounts
- Opportunity to contribute to community initiatives through FEG Kind
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
