Administrative Assistant

Service Corporation International•Whittier, CA

29d•$22 - $28•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Support the At-Need Administration departments with various tasks including but not limited to providing finalization and follow up for funeral and cemetery arrangements. Provide thorough and compassionate customer service to grieving families throughout the Arrangements process to ensure service excellence. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. As an At-Need Arrangements Administrator, this position is responsible for ensuring that funeral arrangement details are finalized with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations.

Requirements

Three years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices
Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
Strong written and verbal communication skills
High level of professionalism, customer service, and willingness to help others
Professional sales and/or strong customer service background
Detail oriented
Problem solving skills
Self-motivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multi-task, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Advanced PC skill with MSWord, Excel, and Outlook
Working with or around client families, colleagues, and working with confidential information.

Nice To Haves

Bilingual Chinese, Korean, and/or Spanish preferred

Responsibilities

Daily phone and text support for incoming calls and/or texts
Accept payments for upcoming services
Obtain required signatures on compliance documents
Update HMIS system records
Assist with email and voicemail follow ups
Process and follow up with Military honors requests and flag applications
DocuSign completion and uploading
Manage Death certificate approval distribution list
Perform precalls for Arrangement appointment preparation, as needed
Finalization of marker orders, as needed
Take requests from At-Need Arrangements Counselors and assist with case management follow up activities to ensure high level of customer service and minimal customer wait time.
Must demonstrate in-depth knowledge in company products and services, company policies and procedures, and state and federal regulations.
Maintain positive, professional working relationships with coworkers and cross functional departments.
Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
Abide by the Company dress code and any department requests regarding work attire.
Keep immediate supervisors promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Adhere to the attendance policy and report to work on time.