Onsite Administrative Assistant

Associated Asset Management (AAM)•Fallbrook, CA

7h•Onsite

About The Position

Rancho Monserate Country Club HOA is a resident-owned 55+ community in California. The Administrative Assistant works with the on-site management team, supporting the Community Manager and serving homeowners, HOA Board members, and staff. The role provides daily customer service and administrative support at the property, including assistance with community operations and enforcement of community Covenants, Compliance & Regulations (CC&Rs).

Requirements

Ability to multitask and process large volumes of administrative and customer requests with attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Exceptional organizational and tracking skills.
Ability to work efficiently in a fast-paced, demanding environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work positively and effectively with homeowners and staff at all levels.
Advanced verbal and written communication skills.
Superior customer service skills and phone etiquette.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Perform administrative duties that support enforcement of community CC&Rs and assist the on-site Community Manager and staff.
Develop working relationships with community Board members and homeowners.
Provide customer service and resolve issues by phone and in person.
Maintain calendars and appointments, compose correspondence, and create and maintain database information.
Arrange meetings and prepare correspondence to notify participants.
Assist with inspections of community common areas in accordance with the management contract.
Coordinate with vendors and collect bids as directed by the manager.
Perform general accounting duties, including accounts payable, accounts receivable, invoice coding, and billing.
Maintain accurate and current association records.
Perform other duties as directed by management staff.