Administrative Assistant - US

Now Hiring•Wixom, MI

About The Position

Under the direction of the General Manager or other location management, the Administrative Assistant provides customer-focused administrative support to help the facility operate effectively and efficiently. The role supports internal and external customers, maintains job and customer information, prepares reports, and assists operations and other departments as assigned. The position involves computer and phone work while seated, with occasional lifting of up to 25 pounds. Travel is 0–5%.

Requirements

High school diploma or GED and one year of combined education and experience.
Strong Microsoft Office skills.
Strong written and verbal communication skills.
Demonstrated customer service skills.
Strong attention to detail.
Ability to work independently.
Ability to organize, plan, and prioritize work.
Problem-solving skills.

Responsibilities

Provide timely, efficient internal and external customer service by answering questions and completing administrative tasks.
Enter time worked on jobs and prepare daily reports according to location and customer requirements.
Enter job expenses and prepare daily reports according to location and customer requirements.
Assist operations and other departments as assigned.
Set up new customers according to company policy and procedure.
Open jobs in the system using customer work orders or purchase orders.
Verify completed work is ready to bill and that shipping information for purchase orders is in the system.
Complete job cost analysis for assigned jobs.
Enter and maintain data in the company’s Customer Relationship Management System (CRM).
Assist with gathering information for HR, Accounting, Safety, and other company or customer needs.
Observe safety rules and best practices and follow company policies and procedures.
Prepare reports using Excel, Word, or other company-sponsored programs.
Help improve operations, reduce turnaround times, streamline work processes, and cooperate with other departments.
Maintain electronic and paper files.
Provide clerical support for customer quotes and final report preparation.
Perform other duties as assigned.