Administrative Assistant - US

RESA Power•Wixom, MI

About The Position

Under the direction of the General Manager or other location management, the Administrative Assistant provides customer-focused administrative support to help ensure the facility’s office operates effectively and efficiently. The role supports internal and external customers, maintains job, expense, customer, and CRM information, prepares reports, and provides clerical assistance to operations and other departments as assigned. The position requires following company policies, procedures, safety rules, and best practices while helping improve operations, reduce turnaround times, and streamline work processes. The role also includes filing, quote and final-report preparation support, and other assigned duties. Travel is 0–5%. The position involves primarily seated computer and phone work, with occasional lifting of up to 25 pounds.

Requirements

High school diploma or GED and one year of combined education and experience.
Strong Microsoft Office skills.
Strong written and verbal communication skills.
Demonstrated customer service skills.
Strong attention to detail.
Ability to work independently and organize, plan, and prioritize work.
Problem-solving skills.

Responsibilities

Provide timely, efficient, high-level customer service to internal and external customers by answering questions and completing administrative tasks and support.
Enter time worked on jobs and break the information down into daily reports according to location and customer requirements.
Enter job expenses and break the information down into daily reports according to location and customer requirements.
Assist operations and other departments with assigned tasks.
Set up new customers according to company policy and procedure.
Open jobs in the system using customer work orders or purchase orders.
Verify that completed work is ready to bill and that shipping information is entered in the system for purchase orders.
Complete job cost analysis for specified jobs as assigned.
Enter and maintain data in the company’s Customer Relationship Management (CRM) system.
Assist in gathering information for teams supporting HR, Accounting, Safety, and other company or customer needs.
Observe safety rules and best practices and follow company policies and procedures.
Complete reports in Excel, Word, or other company-sponsored programs as assigned.
Help improve operations, decrease turnaround times, streamline work processes, and cooperate with other departments to support quality, seamless operations.
Perform electronic and paper filing.
Provide clerical support for customer quotes and final report preparation.
Complete other duties as assigned.