Administrative Assistant

SCI Shared Resources•Kingsport, TN

About The Position

Provides administrative support to a funeral home, cemetery, crematory, or a combination of these facilities. Assists with special projects, research, and problem resolution. The role includes scheduling meetings, drafting memos, transcribing notes, creating presentations, generating reports, and preparing and monitoring invoices and expenses. It also supports customer service, office operations, accounting, human resources processes, and compliance activities, while maintaining a friendly and helpful attitude toward people entering the location.

Requirements

High school diploma or equivalent.
Three years of experience working in a customer-focused, fast-paced professional environment.
Advanced computer, internet, and word-processing skills, including typing at a minimum of 40–60 words per minute.
Working knowledge of office equipment, including calculators, copiers, printers, fax machines, and telephone consoles.
Ability to handle confidential and sensitive information with discretion.
Effective oral and written communication skills.
High level of compassion and integrity.
Ability to follow instructions and work with minimal supervision.

Responsibilities

Schedule meetings and prepare daily schedules.
Make travel arrangements and plan events.
Complete management expense reports and pull monthly reports.
Respond to inquiries in writing or verbally.
Enter contract details into the information system and maintain related documents.
Order and check memorials for accuracy.
Process annual funeral home and cemetery license renewals.
Code and scan invoices, process accounts payable, and provide other accounting support.
Receive incoming telephone calls, answer callers’ questions or comments, and direct calls to appropriate team members.
Schedule call-in appointments for Sales.
File and maintain customer information.
Maintain office and facility supplies, fax machines, copiers, and network printers.
Administer human resources processes, including new-hire paperwork, background checks, and bonus processing.
Maintain processes to ensure compliance with policies and procedures, including SOX administration and audit.
Train others on policies, procedures, and new company initiatives.
Offer assistance and guidance to people entering the location.