Administrative Assistant

Colonial Behavioral Health•Williamsburg, VA

21d

About The Position

Colonial Behavioral Health is seeking a detail-oriented, organized, and motivated Administrative Assistant to join its Program Support Department. The role provides clerical, administrative, and technical assistance to assigned program units, supporting daily operations and services for people experiencing mental health conditions, substance use disorders, and developmental disabilities in James City County, York County, Williamsburg, and Poquoson. The position offers a schedule of either 8:00 a.m.–5:00 p.m. or 11:00 a.m.–8:00 p.m., with flexibility to work days, evenings, nights, weekends, and holidays based on program and community needs.

Requirements

High school diploma or equivalent.
At least one year of medical or behavioral health administrative support experience.
Ability to prioritize tasks and take initiative.
Ability to maintain a high level of confidentiality.
Ability to interact with clients, coworkers, and the public in a pleasant, tactful, and courteous manner.
Knowledge of appropriate office practices and computer experience.
Knowledge of HIPAA regulations.

Nice To Haves

Medical transcription experience.

Responsibilities

Answer incoming calls, respond to inquiries, and transfer callers appropriately.
Open and close encounters in the electronic medical record.
Scan and attach information in the electronic health record.
Process releases of information as instructed by clinical staff.
Serve as receptionist, greet clients and visitors, and monitor the waiting area.
When applicable, schedule appointments and maintain clinical staff appointment calendars in the electronic medical record.
Perform other duties as assigned.