Administrative Assistant - Clinical and Academic

Lurie Children's Hospital•Chicago, IL

1d•$19 - $29•Onsite

About The Position

The Administrative Assistant for the Infectious Diseases Team provides a wide range of administrative support to leaders to facilitate efficient operation of the Unit, Department, or Division. The role supports academic and clinical activities, including scheduling, correspondence, records, credentialing, reimbursements, patient appointments, and coordination of complex patient visits. The assistant also serves as a liaison among patients, families, and clinical teams, helping families navigate the Lurie system and coordinating with central scheduling, registration, and ancillary departments.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent written and verbal communication skills.
Ability to prioritize projects and strong problem-solving skills.
Demonstrated attention to detail, accuracy, and discretion.
Ability to provide high-quality customer service to patients and families, employees, leaders, and external vendors.

Nice To Haves

A minimum of two years of general office or administrative experience preferred.
Hospital or physician office experience preferred.

Responsibilities

Provide general administrative support to leaders.
Schedule and maintain calendars, meetings, and travel itineraries, including inpatient or service call, outpatient clinic, and academic schedules as needed.
Handle telephone calls and visitors, and troubleshoot and resolve routine and some complex inquiries.
Organize electronic and hard-copy filing systems, scan documents to appropriate locations, and maintain divisional files.
Receive clinically related messages, phone calls, and correspondence and route them to the appropriate care team.
Maintain provider credentialing activities, which may include academic resumes, professional memberships, and licensure.
Prepare and modify correspondence, reports, drafts, memos, and emails using Microsoft Office Suite applications.
Open, sort, and distribute incoming electronic and paper correspondence.
Prepare and distribute meeting minutes as needed.
Maintain, order, and distribute office supplies as needed.
Proactively manage submission of reimbursements for approved faculty and staff expenses.
Schedule appointments and procedures for clinical staff, including outpatient appointments, surgical procedures, and ancillary testing.
Procure or disseminate medical records, prior authorizations, and primary care referral information as needed to support successful clinical encounters.
Coordinate complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
Partner with central scheduling and registration teams to manage lists of patients needing services through work queues or other methods.
Act as a liaison between patients, families, and the clinical team, helping families navigate the Lurie system and coordinating appointments and ancillary services.
Collaborate with central registration to update patient insurance information, initiate prior authorization in advance of services, and obtain referrals when appropriate.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and paid parental leave.
403(b) plan with a 5% employer match.
Supplemental life, AD&D, and disability coverage.
Critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discount on services at Lurie Children’s facilities.
Discount purchasing program.
Possible differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.