Administrative Assistant - Clinical and Academic - Orthpaedics

Lurie Children's Hospital•Chicago, IL

6d•$19 - $29

About The Position

The Administrative Assistant provides a wide range of administrative support to leaders to facilitate efficient operation of the Orthopaedics unit, department, or division. The position supports clinical and academic schedules and operations, handles communications and records, prepares documents, maintains files and supplies, and coordinates reimbursements and credentialing activities. Clinical responsibilities include scheduling appointments and procedures, coordinating complex patient visits across departments and providers, obtaining or sharing medical records and referral information, and working with scheduling and registration teams to manage patients needing services. The assistant serves as a liaison among patients, families, and the clinical team, helps families navigate the Lurie system, and coordinates insurance, prior authorization, and referral needs.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent written and verbal communication skills.
Ability to prioritize projects and strong problem-solving skills.
Attention to detail, accuracy, and discretion.
Ability to provide high-quality customer service to patients and families, employees, leaders, and external vendors.

Nice To Haves

A minimum of two years of general office or administrative experience is preferred.
Hospital or physician office experience is preferred.

Responsibilities

Provide general administrative support to leaders.
Schedule and maintain calendars, meetings, and travel itineraries, including clinical and academic schedules as needed.
Handle telephone calls and visitors, troubleshooting and resolving routine and some complex inquiries.
Organize electronic and hard-copy filing systems, scan documents, and maintain divisional files.
Receive clinically related messages, calls, and correspondence and route them to the appropriate care team.
Maintain provider credentialing activities, which may include academic resumes, professional memberships, and licensure.
Prepare and modify correspondence, reports, drafts, memos, and emails using Microsoft Office applications.
Open, sort, and distribute incoming electronic and paper correspondence.
Prepare and distribute meeting minutes as needed.
Maintain, order, and distribute office supplies as needed.
Manage submission of reimbursements for approved faculty and staff expenses.
Schedule appointments and procedures for clinical staff, including outpatient visits, surgical procedures, and ancillary testing.
Procure or disseminate medical records, prior authorizations, and primary-care referral information as needed for successful clinical encounters.
Coordinate complex patient visits involving multiple departments and providers, including affiliate organizations and outreach sites.
Partner with central scheduling and registration teams to manage lists of patients needing services.
Serve as a liaison between patients, families, and the clinical team, helping families navigate the hospital system and coordinating appointments and ancillary services.
Collaborate with central registration to ensure insurance information is updated, prior authorization is initiated in advance, and referrals are obtained when appropriate.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance
Employer-paid group term life and disability insurance
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off
Paid holidays
Paid parental leave
403(b) with a 5% employer match
Supplemental life, AD&D, and disability coverage
Critical illness, accident, and hospital indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup childcare and eldercare
Employee Assistance Program and specialized behavioral health services and resources
Discount on services at Lurie Children’s facilities
Discount purchasing program