Administrative Assistant

Texas Health & Human Services Commission • McKinney, TX

14d • $2,694 - $3,405 • Onsite

About The Position

The Administrative Assistant provides administrative support to the unit supervisor and staff in the CPS Investigations Region 3E. The position regularly interacts with DFPS staff and the general public, and supports the unit’s office processes, records, communications, and daily operations. The role is based in McKinney, Texas, is not eligible for telework, and may involve travel of up to 50%.

Requirements

• High school graduation or equivalent.
• One year of full-time administrative support, general office, clerical, secretarial, or DFPS experience. Thirty semester hours from an accredited college or university may substitute year for year for the required experience.
• Knowledge of office practices and administrative procedures.
• Skill using Microsoft Works or a Windows environment; operating a personal computer and various software packages at an advanced level; and using basic office equipment such as fax, copying, and adding machines.
• Skill in verbal and written communication and in establishing and maintaining effective working relationships.
• Ability to work in an office supporting several staff members, interact with all levels of staff, work independently in a fast-paced environment, handle multiple assignments, and work with confidential information.
• Selected applicants must pass a background check and, if applicable, a driver’s record check.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible electronic content.

Responsibilities

• Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
• Greet visitors, respond to general questions, and direct callers to the proper location.
• Prepare correspondence, forms, narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents.
• Assist staff with office processes and operations, troubleshoot office software and equipment issues, and sort and route mail.
• Prepare time and leave forms and travel arrangements and reimbursement paperwork; assist with training activities as needed to back up other unit administrative assistants.
• Maintain a system for progress updates and develop and maintain forms, case files, and reports.
• Enter data into IMPACT and other electronic programs and systems.
• Provide program and agency information and make referrals to community resources.
• Attend work on a regular and predictable schedule in accordance with agency leave policy, perform other assigned duties, and demonstrate respect for cultural diversity.
• When required, assist DFPS caseworkers with supervision of children without placement by monitoring children and helping ensure their safety and needs—including food, hygiene, education, and recreation—are met at office or community locations.
• Comply with agency cybersecurity and communications-system policies and accessibility standards for electronic information resources.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, with optional 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED