Administrative Assistant / Front Desk

White Rock Medical Center LLC • Dallas, TX

3h

About The Position

The Administrative Assistant supports White Rock Medical Center’s hospital operations by providing front-end administrative, patient access, financial, and customer service functions. The role includes administrative and revenue-related duties and front desk service, contributing to patient satisfaction, operational efficiency, and hospital reimbursement.

Responsibilities include providing clerical support under hospital policies, greeting visitors and patients in the main lobby, managing correspondence for Senior Leadership, maintaining the lobby sign-in log, registering outpatient patients, and following HIPAA, confidentiality, and information security standards. The position also supports census management, documentation accuracy, departmental reporting, audits, special projects, and operational initiatives.

The role requires strong customer service, communication, accuracy, and attention to detail; proficiency with Microsoft Word and Excel; and the ability to work effectively in a fast-paced hospital environment while handling sensitive medical and financial information professionally. The employee is expected to follow hospital policies and regulatory standards, contribute to positive patient experiences, and work rotating shifts, weekends, holidays, and extended hours as required.

Requirements

• High school diploma or equivalent.
• Minimum of 2–3 years of experience in hospital patient access, admissions, billing, or revenue cycle functions.
• Working knowledge of hospital insurance verification, authorizations, and patient financial processes.
• Experience with hospital EHR/ADT and billing systems.
• Knowledge of Medicare, Medicaid, and commercial hospital payers.
• Strong customer service and communication skills.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Ability to work effectively in a fast-paced hospital environment.
• Strong problem-solving and conflict-resolution abilities.
• Professional judgment in handling sensitive medical and financial information.
• Ability to work rotating shifts, weekends, holidays, and extended hours as required.
• Ability to sit, stand, walk, and use a computer for prolonged periods.

Nice To Haves

• Associate’s degree or higher.
• Experience in a healthcare environment.
• Knowledge of CMS Conditions of Participation and EMTALA.
• Experience with charity care and Medicaid eligibility screening.

Responsibilities

• Provide administrative and clerical support in accordance with WRMC policies and procedures.
• Manage the front desk and greet visitors and patients in the main lobby.
• Manage correspondence for Senior Leadership.
• Maintain the main lobby sign-in log.
• Register outpatient patients.
• Follow HIPAA, WRMC confidentiality, and information security standards.
• Support census management, documentation accuracy, and departmental reporting.
• Assist with audits, special projects, and operational initiatives as assigned.
• Support accurate patient registration and insurance verification, timely point-of-service collections, and reduction of front-end claim denials.
• Provide responsive, professional customer service, including handling requests, complaints, and questions.
• Follow patient rights, compliance, safety, emergency preparedness, and other applicable hospital programs and procedures.

Benefits

• Competitive salary and benefits.
• Employee programs and events.
• Paid Time Off.
• Five company holidays and two floating holidays.
• Employer-paid life insurance.
• Additional voluntary benefits such as short-term disability and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED