Administrative Assistant

Full Circle Communities•Carol Stream, IL

50d•$20 - $22•Onsite

About The Position

Full Circle Communities is seeking an Administrative Assistant to support day-to-day operations at its Villagebrook property in Carol Stream, Illinois. Under the direct supervision of the Community Manager, this role supports administrative functions, assists residents, and contributes to efficient property management operations. The position includes resident relations, leasing support, compliance coordination, service-request tracking, property support, and general administrative and operational duties. This is a full-time, non-exempt position scheduled Monday through Friday, with weekends and holidays as needed. Compensation is $20.00–$22.00 per hour, commensurate with experience. The role requires a high school diploma or GED, at least two years of experience in an administrative setting or equivalent experience, Microsoft Word and Excel competency, strong communication and organizational skills, and the ability to handle multiple priorities under pressure. A valid driver’s license, auto insurance, and reliable vehicle are also required. Tax Credit Certification is preferred and required within 120 days of employment. Prior Permanent Supportive Housing experience is highly preferred, particularly experience working with residents who have experienced homelessness, trauma, or complex physical and behavioral health needs. Physical requirements include occasional lifting of up to 20 pounds and frequent walking, stair climbing, and site inspections, including attics and roofs. Final candidates must pass a background check and provide professional references.

Requirements

High school diploma or GED.
At least 2 years of experience in an administrative setting or equivalent experience.
Competency in Microsoft Word and Excel.
Excellent oral and written communication skills.
Strong organization and attention to detail.
Ability to work productively under pressure and handle multiple priorities.
Ability to collaborate effectively with all levels of management and personnel.
Valid driver’s license, auto insurance, and reliable vehicle.
Ability to lift up to 20 pounds occasionally.
Ability to walk frequently, climb stairs, and conduct site inspections, including in attics and on roofs.

Nice To Haves

Tax Credit Certification is preferred; certification is required within 120 days of employment.
Prior Permanent Supportive Housing (PSH) experience is highly preferred, including demonstrated ability to navigate the needs of residents who have experienced homelessness or trauma or have complex physical and behavioral health needs.

Responsibilities

Serve as the first point of contact for residents and provide friendly, professional, responsive service.
Meet with prospective applicants, assist with leasing activities, and conduct monthly phone shops of comparable properties.
Answer and direct phone calls, welcome visitors, and maintain a clean, organized, well-stocked office.
Maintain resident files, lease documentation, reports, and time records accurately and meet established deadlines.
Support resident recertifications by conducting interviews, collecting required documentation, and preparing files for timely completion.
Maintain resident and property records and assist with ongoing compliance requirements.
Ensure adherence to applicable program and financing requirements, including Section 42, HUD, Bond, FHLB, HOME, Section 811, and PBRA.
Receive and document resident service requests and enter, update, and close work orders in Yardi.
Follow up on outstanding and completed service requests to support resident satisfaction and timely resolution.
Assist the management team with required unit and property inspections.
Coordinate with the maintenance team to ensure vacant units are clean, safe, prepared, and ready for leasing.
Prepare and distribute resident notices using proactive and assertive outreach.
Provide administrative and operational support to the property management team as needed.
Perform other property management and administrative duties as assigned by management.